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A
A1ex_evans
Participant
April 18, 2018
Question

Media Encoder Not working after Update

  • April 18, 2018
  • 2 replies
  • 821 views

I've updated Media Encoder 2018, and Im getting an error

Adobe Media Encoder has encountered an unexpected error and cannot continue.

I've uninstalled, dumped prefs and re installed & still getting the error

Any help would be appreciated.

Thanks

Alex

alex@alexevans.com.au

  Model Identifier: iMac17,1

  Processor Name: Intel Core i7

  Processor Speed: 4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Memory: 32 GB

This topic has been closed for replies.

2 replies

7
7one3
Participant
May 18, 2018

New updates have been trash for several months... not opening... unknown errors, etc...

What's up Adobe?  Please fix this ASAP, Media Encoder is an essential tool.

E
ericn88532001
Participating Frequently
April 19, 2018

I had the exact same problem. This worked for me:

Inside the "Library/Caches/Adobe/Adobe Media Encoder" folder, delete (or move to the desktop) the folder named "12.0".

(/Users/USERNAME/Library/Caches/Adobe/Adobe Media Encoder/12.0)

The files inside are preventing Media encoder from launching. Next time you launch Media Encoder it should work correctly and this folder and files will be recreated with functioning versions.

Hope this helps!

W
WDTechnicalDirector
Known Participant
April 20, 2018

Also, make sure to run updater that just came out today for Premier and Media Encoder - 12.1.1

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