Skip to main content
N
Neverends Productions
Participating Frequently
May 24, 2011
Question

Media Encoder Stops Encoding with the New CS5.5

  • May 24, 2011
  • 31 replies
  • 89363 views

I just upgraded to CS5.5 a yesterday and having some issues encoding an 1 1/2 program for a DVD. The program doesn't seem to crash per se, just stops encoding. The task manager says it's running. I tried to encode the same sequence, but shorter and have the in and out points go through the part where it always stops and it worked fine. It's just when I try the entire sequence it stops. Anyone have any experience like this with CS5.5 just coming out?

Thank you,

Doug

      This topic has been closed for replies.

      31 replies

      Show previous replies
      F
      FilmFix
      Participant
      May 25, 2011
      I have the exactly same problem here. The AME stops while encoding arbitrarily without announcing an error message. I hope, that adobe or anyone can help to solve this problem.

      With CS 5, I never had problems like this.

      Thanks
      Marco

      Win7 64 Bit
      I7 CPU 940 @ 2.93 GHz 3.06 GHz
      RAM 12 GB
      NVidia Quadro FX 4800
      Blackmagic Decklink Studio 2

      N
      Neverends ProductionsAuthor
      Participating Frequently
      May 25, 2011

      I've was on the phone with them most of the day yesterday (5/24/2011) and after several hours they ended up turning off the Mercury Playback Engine and rendering my sequence just with the software and it made it all the way through. They reinstalled the nVidia Quadra 5800 drivers and I ran a test last night with MPE back on. This morning the problem is still here. Every time I quit the Media Encoder I would have to use the Task Manager to kill the process as the ME would not actually quit on its own.

      Mark Mapes
      Mark Mapes
      Participating Frequently
      May 25, 2011

      Please provide more information about the nature of the encoding job:

      • Is it from a Premiere Sequence, an After Effects comp, a single clip imported directly into AME?
      • Does AME hang at exactly the same point every time? If so, what's happening at that point in the sequence?
      • What type of content is involved? Video clips, still images, image sequences...? What format(s), codec(s), resolution(s), etc.?
      • What effects are applied?
      • What is resource usage, especially CPU usage when the hang occurs?

      If you're exporting from Premiere, does the hang also occur when you go down the Export Now path rather than sending it out through AME ("Queue")?

      If you still have CS5.0 installed, does AME hang while encoding the same job?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices