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yannickm48479943
yannickm48479943
Participant
January 28, 2017
Question

Media Encoder stops working and Windows 10 shuts it down

  • January 28, 2017
  • 1 reply
  • 589 views

I have ben trying to export a video from Premiere Pro as well as with Media Encoder.

In both instances I get a message from Windowstelling me that the software as stopped working and my only option is to close the program.

I need to export this video! Help please.

(this system has worked well for a year I dont know why it just started to do this.)

    This topic has been closed for replies.

    1 reply

    M
    Adobe Employee
    MMeguro
    Adobe Employee
    January 30, 2017

    Please try those procedures below.

    #1. From Media Encoder's preferences > Media, pease take a note of the locations of "Media Cache Files" and "Media Cache Database" indicated there.  Once you quit all Adobe applications, please go to this location and delete folders called "Media Cache Files", "Media Cache" and "Peak Files".

    #2. If #1above didn't help, clearing preferences may help.  While holding the shift key, please launch Media Encoder.  For Premiere Pro, please hold Alt (Win) or Option key (Mac) and launch Premiere.  This clears the preferences.  To be safe, please quit and do a normal launch after clearing the preferences.

    Hope this helps.

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