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Heathenlamb
Heathenlamb
Known Participant
Aug 12, 2018 1:32 PM UTC
Answered

Media Encoder stuck in Software Only

Adobe Media Encoder is stuck in "Software only" whenever I render out anything. Despite GPU engine being selected it refuses to use it. I have 2 GPU's in my workstation and both sit idol during AME renders. It goes straight to the CPU's every time.

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    Vidya Sagar
    Vidya SagarCorrect answer
    Participating Frequently
    Aug 14, 2018 2:00 AM UTC

    Hi michaels9676345,

    Sorry for the trouble. We need more info to understand the issue better.

    What are the system specs(OS, RAM, GPU, CPU)? Have you updated the GPU drivers to the latest version?

    What is the exact dot version of the application? FAQ: How to find the exact version of Premiere Pro you're using?

    Thanks,

    Vidya

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    1 reply

    Vidya Sagar
    Vidya SagarCorrect answer
    Participating Frequently
    Aug 14, 2018 2:00 AM UTC

    Hi michaels9676345,

    Sorry for the trouble. We need more info to understand the issue better.

    What are the system specs(OS, RAM, GPU, CPU)? Have you updated the GPU drivers to the latest version?

    What is the exact dot version of the application? FAQ: How to find the exact version of Premiere Pro you're using?

    Thanks,

    Vidya

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