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Heathenlamb
Known Participant
August 12, 2018
Answered

Media Encoder stuck in Software Only

  • August 12, 2018
  • 1 reply
  • 630 views

Adobe Media Encoder is stuck in "Software only" whenever I render out anything. Despite GPU engine being selected it refuses to use it. I have 2 GPU's in my workstation and both sit idol during AME renders. It goes straight to the CPU's every time.

    This topic has been closed for replies.
    Correct answer Vidya Sagar

    Hi michaels9676345,

    Sorry for the trouble. We need more info to understand the issue better.

    What are the system specs(OS, RAM, GPU, CPU)? Have you updated the GPU drivers to the latest version?

    What is the exact dot version of the application? FAQ: How to find the exact version of Premiere Pro you're using?

    Thanks,

    Vidya

    1 reply

    Vidya Sagar
    Adobe Employee
    Vidya SagarCorrect answer
    Adobe Employee
    August 14, 2018

    Hi michaels9676345,

    Sorry for the trouble. We need more info to understand the issue better.

    What are the system specs(OS, RAM, GPU, CPU)? Have you updated the GPU drivers to the latest version?

    What is the exact dot version of the application? FAQ: How to find the exact version of Premiere Pro you're using?

    Thanks,

    Vidya