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Participant
June 29, 2023
Answered

Media Encoder trims video

  • June 29, 2023
  • 1 reply
  • 743 views

Hi, I have a problem when exporting a video from After Effects using Media Encoder.
It somehow trims the left edge of my video and puts it on the right side of the screen instead  - see the screenshots attached: first one is from After Effects, showing how it should look like; second one is the video exported by Media Encoder.

 

I have tried with different export settings. I re-installed Media Encoder deleting all the previous settings. I tried exporting another project (that I had exported correctly some weeks ago) - always the same error. If I export directly with After Effects render queue, the video looks fine.

Anybody knows what's the reason and how to solve this?

This topic has been closed for replies.
Correct answer eckiAMETeam

Can you try to use matching versions of After Effects and Media Encoder?

1 reply

eckiAMETeamCorrect answer
Adobe Employee
June 29, 2023

Can you try to use matching versions of After Effects and Media Encoder?

Participant
June 29, 2023

Wow, yes, seems like that was the problem! I didn't even realise my After Effects was not updated. Thank you very much!

Adobe Employee
June 29, 2023

Nevertheless, we are looking into the issue. Glad I could help.