Media Encoder UI goes unresponsive on latest version
Hey all. I have 5 Mac Pros (3.1 and above with a minimum of 24GB RAM) running OSes from El Capitan up to Sierra driven by either GTX 970s or 980s (all 4GB) flashed for Mac. I have never had issues with these in the past. They're all running the latest NVIDIA web drivers and CUDA drivers, rendering on both open CL and CUDA (while I was trying to find the solution), and Media Encoder seems to be doing this weird thing where it will show an active encode for about 5 minutes, and then the UI freezes.
If I check my render destination folder, the files continue to be generated, but AME is unresponsive giving the spinning beach ball (the image below is of the frozen UI at exactly 5 minutes. The finder had completed the first file about 10 minutes before I took this screen shot) Additionally, there seems to be a huge gap between when one file ends and another begins.
The computer I first noticed this on was originally running an ATI Radeon 1GB card producing the exact results I posted above so I thought maybe it just wasn't powerful enough. I swapped it out with a GTX 970 and still got the issue. Split the job up across 5 systems and they all seems to have the same issue.
Has anyone else had this issue on the latest version? Should I try to just install 2017 and see if that works? Problem is I already have a PP2018 started and I am creating proxies. AFAIK there's no way to use AME 2017 to create PP2018 proxies. Rebooting doesn't seem to do anything either. Any help would be appreciated!
EDIT: To make matters stranger, when I command-tab into other apps, the progress bar seems to advance in the app icon - one of my favorite adobe features. Still super slow but it does seem to be more responsive than the app UI. The output file was still complete, though. It's a whole thing that's not making much sense to me. UI frozen, app icon slow, actual computing process works but is slow to start the next file. Am I the only one having this issue? That it's on several systems across several OS versions seems strange.
UPDATE: I ran Preference Manager and trashed all adobe preferences on one of the 5 systems and I am 10 minutes into a queue of a couple hundred clips. These are different clips than I was encoding previously but this batch was having the same UI issues. Will let these go overnight and see what I come in to tomorrow morning.
Update: on my way out the door I noticed that it had frozen again 12 minutes in…
UPDATE: UI is still frozen but the files are still going. Slowly, but going. Someone shared with me that they, too, had this issue and have a thread here showing that Adobe is aware of this issue: Media Encoder CC2018 12.1.1 Build 12 Crashing on Batch Queues
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