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M
mrsergiorodriguez.com
Participant
March 15, 2021
Question

Media Encoder v 15.0 Failing on Start Up

  • March 15, 2021
  • 3 replies
  • 1919 views

Media Encoder v 15.0 failing on start up.

 

Dialogue box pops up that states, "Adobe Media Encoder Error Adobe Media Encoder has encountered an unexpected error and cannot continue."

 

I've tried uninstalling and re-installing and haven't had luck.

 

Has anyone else encountered this issue? If so, what were the steps taken to resolve the error?

 

 

This topic has been closed for replies.

3 replies

gupta shivangi
gupta shivangi
Legend
March 16, 2021

Hi there,

We're sorry for the trouble. I understand AME does not launch on your computer.

  • Did you try the suggestions provided by the experts above?
  • Could you share your system info(OS, RAM, GPU, etc)?

We'll look into this.

Thanks,

Shivangi

A
Asmithinio
Participant
March 16, 2021
Hey

Yeah the latest version of Media Encoder won't load up. The loading screen
shows and then I get a crash report. The same thing happened with Premiere
Pro.

I uninstalled everything and reinstalled it. I downgraded Premiere Pro to
14.9 and that works now. I downgraded Media Encoder but that still doesn't
work.

Tried what the guy above me suggested but I don't even have a 'Plug-ins'
folder, maybe that's the issue?

Ideally there would be a fix that means I can use the latest versions
because at the moment I can't send anything from PP to ME so I have to just
export out of PP anyway.

OS: Mac Big Sur version 11.2.3 (20D91)
RAM: 16 GB 1867 MHz DDR3
GPU: Intel Iris Graphics 6100 1536 MB
PROCESSOR: 2.9 GHz Dual-Core Intel Core i5

Cheers
R
retrodas
Inspiring
March 16, 2021

Hello there,

 

I had the same problem and I solved it.

A third party plugin was causing this problem.

You may disable them by deleting the third party plugins folder.

Don't forget to back-up your plugins folder.

Here are the plugin locations;

For Mac :  /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

For Windows : C:/Program Files/Adobe/Common/Plug-ins/7.0/MediaCore

 

I hope this helps.

    A
    Asmithinio
    Participant
    March 16, 2021

    Hey

    I don't even have a 'plug-ins' folder. Maybe that's the issue?

    R
    retrodas
    Inspiring
    March 17, 2021

    You have but it is not in your user folder. Try to paste this link in the go-to folder comment in Finder

    /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore 

    Then delete the plugins after backing them up.

     

     

     

    A
    Asmithinio
    Participant
    March 15, 2021

    I'm assuming this is on Mac? I had the same problem with the last OS and I've just upgraded my OS and the same issue. Tried uninstalling/reinstalling but didn't work. I spoke to someone from Adobe the last time it happened and they suggested I downgrade to a previous version of media encoder. This worked but obviously you can't send anything from any of the programs to encoder so you end up having to export out of premiere for eg. anyway.

     

    I'm going to try again with Adobe and Apple

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