Skip to main content
mrsergiorodriguez.com
Participant
Mar 15, 2021 4:28 AM UTC
Question

Media Encoder v 15.0 Failing on Start Up

Media Encoder v 15.0 failing on start up.

 

Dialogue box pops up that states, "Adobe Media Encoder Error Adobe Media Encoder has encountered an unexpected error and cannot continue."

 

I've tried uninstalling and re-installing and haven't had luck.

 

Has anyone else encountered this issue? If so, what were the steps taken to resolve the error?

 

 

This topic is closed to new replies. Start a new post to keep the conversation going.

11 replies

gupta shivangi
gupta shivangi
Legend
Mar 16, 2021 5:14 PM UTC

Hi there,

We're sorry for the trouble. I understand AME does not launch on your computer.

  • Did you try the suggestions provided by the experts above?
  • Could you share your system info(OS, RAM, GPU, etc)?

We'll look into this.

Thanks,

Shivangi

Translate
Asmithinio
Participant
Mar 16, 2021 8:48 PM UTC
Hey

Yeah the latest version of Media Encoder won't load up. The loading screen
shows and then I get a crash report. The same thing happened with Premiere
Pro.

I uninstalled everything and reinstalled it. I downgraded Premiere Pro to
14.9 and that works now. I downgraded Media Encoder but that still doesn't
work.

Tried what the guy above me suggested but I don't even have a 'Plug-ins'
folder, maybe that's the issue?

Ideally there would be a fix that means I can use the latest versions
because at the moment I can't send anything from PP to ME so I have to just
export out of PP anyway.

OS: Mac Big Sur version 11.2.3 (20D91)
RAM: 16 GB 1867 MHz DDR3
GPU: Intel Iris Graphics 6100 1536 MB
PROCESSOR: 2.9 GHz Dual-Core Intel Core i5

Cheers
Translate
retrodas
Inspiring
Mar 16, 2021 6:23 AM UTC

Hello there,

 

I had the same problem and I solved it.

A third party plugin was causing this problem.

You may disable them by deleting the third party plugins folder.

Don't forget to back-up your plugins folder.

Here are the plugin locations;

For Mac :  /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

For Windows : C:/Program Files/Adobe/Common/Plug-ins/7.0/MediaCore

 

I hope this helps.

Translate
    Asmithinio
    Participant
    Mar 16, 2021 8:47 PM UTC

    Hey

    I don't even have a 'plug-ins' folder. Maybe that's the issue?

    Translate
    retrodas
    Inspiring
    Mar 17, 2021 4:10 PM UTC

    You have but it is not in your user folder. Try to paste this link in the go-to folder comment in Finder

    /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore 

    Then delete the plugins after backing them up.

     

     

     

    Translate
    Asmithinio
    Participant
    Mar 15, 2021 1:36 PM UTC

    I'm assuming this is on Mac? I had the same problem with the last OS and I've just upgraded my OS and the same issue. Tried uninstalling/reinstalling but didn't work. I spoke to someone from Adobe the last time it happened and they suggested I downgrade to a previous version of media encoder. This worked but obviously you can't send anything from any of the programs to encoder so you end up having to export out of premiere for eg. anyway.

     

    I'm going to try again with Adobe and Apple

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices