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Dec 19, 2020 7:01 PM UTC
Question

Media Encoder with unexpected quit message

I am using Media Encoder to create some proxies before I start editing on Premier Pro. Unnexpectedly I am being asked “Encoding is in progress: Do you really want to quit?”. I didn’t have any intension to quit the prosess, and I wasn’t even using the aplication while it transcoded. I have continuesly pressed “No” but the message reappears less than a second after I’m asking it not to quit. The encoding continues while I’m seeing this message, but it doesn’t automatically move on to the next file. I have to monitor the transcoding in order to make any progress. Soon I do press “Yes”, and after restarting the aplication it works as it should, until the message reappears again.. 

 

I have restarted the computer several times, and have seen that the application is up to date. This bug/issue is driving me mad and hope it will be resolved.

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3 replies

Warren Heaton
Community Expert
Warren HeatonCommunity Expert
Community Expert
Dec 31, 2020 7:31 PM UTC

Did you initiate the proxy creation from within Premiere Pro (highly recommended) or did you add the source footage to Media Encoder directly?

 

Media Encdoer closing is not a known issue.

 

You might try these troubleshooitng steps to resolve the issue:

https://answers.microsoft.com/en-us/windows/forum/windows_10-files-winpc/windows-10-keeps-closing-programs-how-can-i-fix/b8e54f4d-564b-4f5b-8d4a-5f1072a30a0f

 

Of course, I'm assuming you're on Windows (including system information and application versions often helps to resolve issues more quickly).

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Erlan Rots
Erlan Rots
Known Participant
Jan 1, 2021 9:14 PM UTC

I don't know if you've looked at the forums but it seems that a lot of people are reporting AME closing/crashing. Not exactly like this post suggests, but clearly there is an issue.

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Warren Heaton
Community Expert
Warren HeatonCommunity Expert
Community Expert
Jan 2, 2021 1:32 AM UTC

I use it daily on multiple machines.

 

If AME is not working as expected, it's frequently a workstation configuration issue.


Of course, there could be a common issue; however, most users post too little information about their setup to draw any parallels.

 

 

 

 

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