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December 19, 2020
Question

Media Encoder with unexpected quit message

  • December 19, 2020
  • 1 reply
  • 635 views

I am using Media Encoder to create some proxies before I start editing on Premier Pro. Unnexpectedly I am being asked “Encoding is in progress: Do you really want to quit?”. I didn’t have any intension to quit the prosess, and I wasn’t even using the aplication while it transcoded. I have continuesly pressed “No” but the message reappears less than a second after I’m asking it not to quit. The encoding continues while I’m seeing this message, but it doesn’t automatically move on to the next file. I have to monitor the transcoding in order to make any progress. Soon I do press “Yes”, and after restarting the aplication it works as it should, until the message reappears again.. 

 

I have restarted the computer several times, and have seen that the application is up to date. This bug/issue is driving me mad and hope it will be resolved.

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1 reply

Warren Heaton
Community Expert
Warren HeatonCommunity Expert
Community Expert
December 31, 2020

Did you initiate the proxy creation from within Premiere Pro (highly recommended) or did you add the source footage to Media Encoder directly?

 

Media Encdoer closing is not a known issue.

 

You might try these troubleshooitng steps to resolve the issue:

https://answers.microsoft.com/en-us/windows/forum/windows_10-files-winpc/windows-10-keeps-closing-programs-how-can-i-fix/b8e54f4d-564b-4f5b-8d4a-5f1072a30a0f

 

Of course, I'm assuming you're on Windows (including system information and application versions often helps to resolve issues more quickly).

Erlan Rots
Erlan Rots
Known Participant
January 1, 2021

I don't know if you've looked at the forums but it seems that a lot of people are reporting AME closing/crashing. Not exactly like this post suggests, but clearly there is an issue.

Warren Heaton
Community Expert
Warren HeatonCommunity Expert
Community Expert
January 2, 2021

I use it daily on multiple machines.

 

If AME is not working as expected, it's frequently a workstation configuration issue.


Of course, there could be a common issue; however, most users post too little information about their setup to draw any parallels.

 

 

 

 

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