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annew38338170e
Participant
November 16, 2016
Question

Media Encoder won't launch from Premiere Pro

  • November 16, 2016
  • 1 reply
  • 707 views

When I try to export my timeline and send it to AME queue, it tells me that I don't have AME installed... I clearly do.

I have uninstalled and re-installed it multiple times, restarted, and refreshed but no luck.

When I "export" it from the setting screen in premiere, no files that are exported can be read! When I try to AirDrop from MAC to iPhone, upload on social media, anything... the files won't open or are seen as incompatible but the export is successful.

I have CS6.

    This topic has been closed for replies.

    1 reply

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    November 24, 2016

    Annew,

    Please check the version of Media Encoder, the version of Media Encoder should match the version of Premiere Pro.

    As you have Premiere Pro CS6 installed, install Media Encoder CS6.

    Thanks,

    Vidya Sagar.

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