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ellas52671323
ellas52671323
Participant
Jul 29, 2021 1:06 PM UTC
Question

Media Encoder won't open!

Hi

 

I have tried to open media encoder but it just gets stuck on the loading screen, a few times it has opened but just crashes when attempting to load projects! (I just get the rainbow wheel)

 

I have deleted all plug-ins and cache as well as uninstalling and reinstalling, none of this appears to be working

 

Any suggestions?

 

I have attached a picture of where it becomes stuck

    8 replies

    walleyepictures&sound
    Participant
    Oct 1, 2021 8:46 PM UTC

    Anyone find a solution to this? I'm having the same problems on the day I'm exporting final projects. I've uninstalled and reinstalled a few times.

     

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      Chad5EAC
      Participant
      Jul 30, 2021 2:06 PM UTC

      I am having the same problem. If I open Media Encoder from the icon it just spins at welcome screen. I get not responding.  If I open Media Encoder from After Effects the icon shows up on my doc but nothing happens and it says not responding.  I am going to try uninstalling and reinstalling next. Adobe please advise. 

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        Екатерина5CB1
        Participant
        Jul 30, 2021 3:52 AM UTC

        I switched to the previous version (15.2) and now it works.

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        ellas52671323
        ellas52671323Author
        Participant
        Aug 5, 2021 9:15 AM UTC

        I tried this, it opens now but won't import anything. It either doesn't appear or just get stuck trying to import 

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          Екатерина5CB1
          Participant
          Jul 29, 2021 2:51 PM UTC

          I have the same problem. I'm on Mac mini M1 if it matters.


          By the way, Premiere shut down unexpectedly today and asked me to sign in. Don't know if it's connected somehow.

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          defaultr8744lhxtjel
          Participant
          Jul 29, 2021 1:42 PM UTC

          I'm getting errors too but mine are slightly different. I get this message when trying to open the application on a Macbook Pro. My Media Encoder app auto updated yesterday morning and hasn't worked since. 

           

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          ellas52671323
          ellas52671323Author
          Participant
          Jul 29, 2021 1:18 PM UTC

          EDIT: I cannot export directly to Encoder from After Effects, when trying to add manually I get stuck at this screen

           

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            Maria Elisabetta5DE4
            Participant
            Jul 29, 2021 1:17 PM UTC

            I'm having the same problem... has been working fine for the past few days, and of course when I have to export the final project it doesn't work. Hope it gets solved

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