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Zyiah5E83
Participant
Jun 29, 2021 5:14 AM UTC
Question

Media Encoder won't open (Kernel Panics)

I just got a new Macbook Pro (2020) with the M1 chip. After Effects renderer works perfectly fine but Media Encoder either pulls up a kernel panic/crash report or will show up in my dock before disappearing/closing. Is there a fix for this? I've already tried uninstalling/reinstalling. 

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1 reply

Adobe Employee
Sumeet_Kumar_Choubey
Adobe Employee
Jul 2, 2021 7:05 PM UTC

Hi Zyiah5E83,

 

Sorry to hear about this. Have you tried resetting app preferences & checked if it's helping. Also, are there any third-party plugins installed?

 

Thanks,

Sumeet

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