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Ventry Karen
Ventry Karen
Participant
Apr 11, 2021 7:30 PM UTC
Question

Media Encoder won't work

I think what I find most disturbing is that people have been having this problem for a while, but there is no answer from Adobe.  I need to know how to fix this, but there is no answer.  When I check out others in the community, to see if Adobe responded to them I am not seeing any response.  

 

Adobe people, please address this issue.

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    10 replies

    Joost van der Hoeven
    Community Expert
    Joost van der HoevenCommunity Expert
    Community Expert
    May 3, 2021 2:07 PM UTC

    Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, Pr version? Thanks. Also a screen grab of your issue will be helpful.

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    gudnih7364875
    Participating Frequently
    May 3, 2021 2:29 PM UTC

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    RMVProd
    Known Participant
    Apr 22, 2021 2:28 AM UTC

    I'm having the same problem, you are not alone.

     

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    RMVProd
    Known Participant
    Apr 22, 2021 2:32 AM UTC

    I just wanted to add on that since the problem began my older version does not work.  I even tried to find an older version 14.9 and there is none available.

     

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    gupta shivangi
    gupta shivangi
    Legend
    Apr 12, 2021 5:35 PM UTC

    Hi Karen

     

    We're here to help. Could you share details about this issue?

     

    Regards,

    Shivangi

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    tiago_soares
    tiago_soares
    Participant
    Apr 14, 2021 7:22 PM UTC

    In my case I can't even load ME after the last update. Not loading if I choose to open directly, or when exporting from AE.

    Read lots of posts searching for a solution.

    Tried clean install, Adobe Cleaner tool, reset preferences...

    I'm using a Windows 10 Enterprise Version 10.0.19042 Build 19042

    Thanks in advance for the help.

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    gudnih7364875
    Participating Frequently
    Apr 21, 2021 7:15 PM UTC

    after i updaited to 2021 version of encoder it always crashes while exporting long sequence
    I cant start long exports, i have to export my timeline in 6-8 parts an import those QT´s edit them togeather and export again in one pice
    wokring on Imac pro..This was not a problem in older versions. Its not my computer or my poroject.  The Encoder is broken

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