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Participating Frequently
August 27, 2025
Question

Media Encoding is Crashing on Export v25.4.1

  • August 27, 2025
  • 1 reply
  • 460 views

I've been attempting to export a project for a couple of days. I first thought it was a corrupt asset in Premiere, but now I think it's the Media Encoder app. I've uninstalled the app, cleaned the cache, and reset the preferences. Nothing has worked. However, I can break it up into 2 segments and sucessfully export it. Note: I went back and attempted to export some older projects that I had successfully exported in the past and Media Encoder still froze up. Last thing to mention, I attempted to export directly out of Premiere to the built in encoder and it still freezes up.

 

I need some direction.

Thanks

 

 

1 reply

Community Manager
August 28, 2025

Hi Doug28804449vxul,

We're sorry about the poor experience. We're investigating a similar issue in the latest version, where rendering or exporting might increase memory usage and cause the app to freeze. Can you please confirm if you are noticing any spike in memory utilization in Task Manager/Activity Monitor? 

 

Thanks,

Sumeet

Participating Frequently
August 28, 2025
Thanks for the follow up. 
I will have to check to see if I’m getting a memory spike. FYI, I was able to render a project this morning using the H.265 codec verses the H.264. I will do some testing later today. 
 
 
Community Manager
August 28, 2025

Thanks for the update! Glad to hear that H.265 codec worked for the render. When you have a chance, let us know your findings and if you notice any patterns with the memory usage.

-Sumeet