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Participant
December 7, 2016
Answered

Mercury Playback Engine GPU Acceleration (CUDA) no longer available in Media Encoder CC 2017

  • December 7, 2016
  • 1 reply
  • 2384 views

Things have become dead slow...

In the good old days I was able to render using the CUDA features of my NVIDIA Quadro FX 4800.

Now with Media Encoder CC 2017, it no longer works. I cannot select any other renderer than the "Mercury Playback Engine Software Only".

I ran GPUSniffer.exe to check what's going on, and it listed the output below:

--- OpenGL Info ---

Vendor: NVIDIA Corporation

Renderer: Quadro FX 4800/PCIe/SSE2

OpenGL Version: 2.1.2 21.21.13.4200

GLSL Version: 1.20 NVIDIA via Cg compiler

Monitors: 2

Monitor 0 properties -

   Size: (0, 0, 1920, 1200)

   Max texture size: 8192

   Supports non-power of two: 1

   Shaders 444: 1

   Shaders 422: 1

   Shaders 420: 1

Monitor 1 properties -

   Size: (1920, 0, 1920, 1200)

   Max texture size: 8192

   Supports non-power of two: 1

   Shaders 444: 1

   Shaders 422: 1

   Shaders 420: 1

--- GPU Computation Info ---

Found 1 devices supporting GPU computation.

CUDA Device 0 -

   Name: Quadro FX 4800

   Vendor: NVIDIA

   Capability: 1.3

   Driver: 6.5

   Total Video Memory: 1536MB

   * Not chosen because of old driver.

Lo and behold, the diagnostics tool came back with the phrase "Not chosen because of old driver."

This clue led me to downloading and installing the latest driver for this product, compatible with Windows 10-64 bit of NVIDIA website:

http://us.download.nvidia.com/Windows/Quadro_Certified/342.00/342.00-quadro-desktop-notebook-win10-64bit-international-w…

I'm running the latest NVIDIA driver, on the latest version of Windows, with the latest version of Media Encoder.

How can let Media Encoder use the "Mercury Playback Engine GPU Acceleration (CUDA)" renderer again?

    This topic has been closed for replies.
    Correct answer kulpreet singh

    Hi Beyondthedigit,

    My sincere apologies for the trouble.

    Quadro FX 4800 is a legacy product declared EOL (End of Life) & Nvidia itself is not supporting it anymore (with latest drivers) .

    EOL Windows driver support for legacy products | NVIDIA

    I cannot guarantee but your best option would be to install an older version for your Graphic card.

    Thanks,

    Kulpreet Singh

    1 reply

    kulpreet singh
    kulpreet singhCorrect answer
    Inspiring
    December 8, 2016

    Hi Beyondthedigit,

    My sincere apologies for the trouble.

    Quadro FX 4800 is a legacy product declared EOL (End of Life) & Nvidia itself is not supporting it anymore (with latest drivers) .

    EOL Windows driver support for legacy products | NVIDIA

    I cannot guarantee but your best option would be to install an older version for your Graphic card.

    Thanks,

    Kulpreet Singh

    Participant
    July 19, 2017

    Hi,

    Do you know what driver would be compatible? I have the same problem and can't find a working driver...

    kulpreet singh
    Inspiring
    July 19, 2017

    Hi Daggberg,

    I am sorry that you are facing this issue.

    Please confirm the make and model of your Graphic card.

    Thanks,

    Kulpreet Singh