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Rohlstusk
Participant
November 7, 2016
Answered

Missing Video Clips when Exporting

  • November 7, 2016
  • 2 replies
  • 5797 views

So after upgrading to 2017, I am having issues with encoding videos now.  Basically created a 'split-screen' video, but when I go to encode it to H.264 format, one of the video clips is shown as missing.  Go back to premiere, preview, the whole thing, and it's all there.  Go to export, getting frustrated.

Any one have this happen, have a fix, a workaround?  After working almost 6 hours on this video, bit tired.

Here's a screenshot:

This topic has been closed for replies.
Correct answer Vidya Sagar

Hi Rohlstusk,

In Media Encoder preferences > General > Premiere Pro section > Uncheck "Import sequences natively" option > Click OK.

Queue the export again from Premiere Pro & Render it

Please let us know the status.

Thanks,

Vidya Sagar.

2 replies

michaelcwelch
michaelcwelch
Known Participant
April 19, 2023

I am having the same exact problem. My work around was to export it out directly from Premiere in it's native format, then drop that video into media encoder. Every signle clip and the font was missing when I sent it directly to media encoder from premiere. Seems like a major bug guys. 

    S
    Community Manager
    Sven SCommunity Manager
    Community Manager
    April 20, 2023

    Hi Michaelcwelch, 'every single clip and font was missing' that shouldn't be the case. Can you share any further infos or project we can take a look at? Are you running the latest versions of AME, PPro (and AE)?

    Dmitri Graf
    Adobe Employee
    Dmitri Graf
    Adobe Employee
    November 7, 2016

    What's the format of the missing clip? Where did it come from?

    Can you add that source directly to AME queue? Does it encode OK?

    Does it encode correctly if you export directly from PPro?

      R
      RohlstuskAuthor
      Participant
      November 7, 2016

      What's the format of the missing clip? Where did it come from?

      - Format is AVCHD file, recorded on Canon Vixia camcorder

      - previously never had issues with this file format

      - Sequence is DSLR > 1080P > 29.97 FPS

      Can you add that source directly to AME queue? Does it encode OK?

      - Have not dragged/dropped into AME. Can try this later

      Does it encode correctly if you export directly from PPro?

      - This is where the issue comes up

      - Restarted PP and restarted machine, same issue

      - File > Export > Media

      Vidya Sagar
      Adobe Employee
      Vidya SagarCorrect answer
      Adobe Employee
      November 10, 2016

      Hi Rohlstusk,

      In Media Encoder preferences > General > Premiere Pro section > Uncheck "Import sequences natively" option > Click OK.

      Queue the export again from Premiere Pro & Render it

      Please let us know the status.

      Thanks,

      Vidya Sagar.

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