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Astrick
Participating Frequently
July 18, 2018
Answered

"Mobile Devices" presets not working!

  • July 18, 2018
  • 1 reply
  • 295 views

Hello everybody,
It's been a while, can't tell exactly since when, that all my presets under the "Devices" section are not working anymore.
All of them (from the "Android" section to the "TiVo" one), when dropped onto the file, give a pop-up error:
"Preset Error. Incompatible Video Coded found in the preset. Preset loading failed" (or something like this, I have the Italian version).
Now, I found a similar thread with the same pop-up error but referred to the .mov format.
My problem is not with a specific codec as the pop-up window says (mostly from that section are H264, besides few which are MPEG4 or MPEG2), because all the other presets using the H264 codec (like, for example, the "Social Media" section or the "VR" section) are working perfectly!

So, I only have problems with my "Devices" category, weird.

This topic has been closed for replies.
Correct answer Kevin J. Monahan Jr.

Hi Astrick,

See if this solution works for you: Re: Incompatible audio codec found in the preset

Thanks,
Kevin

1 reply

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community ManagerCorrect answer
Community Manager
July 26, 2018

Hi Astrick,

See if this solution works for you: Re: Incompatible audio codec found in the preset

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio