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K
Kenzy5EFE
Participant
April 14, 2021
Question

my ame isn't working

  • April 14, 2021
  • 1 reply
  • 303 views

I have been trying to render an adobe after effects 2021 project file with Adobe media encoder 2021 and it keeps popping up an error that says "could not connect to Adobe after effects 2021. please verify that Adobe after effects 2021 is installed" I tried to re-install both of them and I also tried and restart my laptop. please tell me how can I fix this issue as soon as possible. thank you.

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    1 reply

    gupta shivangi
    gupta shivangi
    Legend
    April 28, 2021

    Hi there,

    We're sorry to hear that. Ideally, dynamic link works fine when the applications' versions are in sync.

    I found an article related to this issue. Check it out: https://helpx.adobe.com/after-effects/kb/after-effects-composition-export-error.html

    Let us know if it helps.

    Regards,

    Shivangi

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