Skip to main content
walllbangermediainc
Participant
Feb 15, 2018 9:42 PM UTC
Question

Neither Media Encoder, nor Premier will import my MTS files

Never had this problem until I updated to 2018 versions.  When I try to add the file to the queue AME becomes unresponsive and I have to force quite the program.  Same thing happens in Premier when I try to import the footage.

@ !

    This topic is closed to new replies. Start a new post to keep the conversation going.

    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Nov 29, 2018 7:19 PM UTC

    jonathanh,

    Sorry. Did you copy the entire contents of the CF card to your hard drive including all the metadata folders? Did you import the footage via the Media Browser and not the File > Import protocol? These are the potential holes in your workflow, so I'd investigate your methodology for ingesting footage in trying to solve this problem.

    Thanks,
    Kevin

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices