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walllbangermediainc
Participant
February 15, 2018
Question

Neither Media Encoder, nor Premier will import my MTS files

  • February 15, 2018
  • 1 reply
  • 317 views

Never had this problem until I updated to 2018 versions.  When I try to add the file to the queue AME becomes unresponsive and I have to force quite the program.  Same thing happens in Premier when I try to import the footage.

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    November 29, 2018

    jonathanh,

    Sorry. Did you copy the entire contents of the CF card to your hard drive including all the metadata folders? Did you import the footage via the Media Browser and not the File > Import protocol? These are the potential holes in your workflow, so I'd investigate your methodology for ingesting footage in trying to solve this problem.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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