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Tuss Wu
Participant
February 10, 2023
Question

New install Media Encoder 2023 stuck in importerquicktime.bundle.

I just got my new MacBook Pro and clean install my creative cloud programs. I launch media encoder 2023, it stuck at loading importerquicktime.bundle for almost 8 mins to go in. Is this version have bug on it ?

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6 replies

Tuss WuAuthor
Participant
February 12, 2023

This is the problem I captured. And I find that the Premiere Pro cannot export to media encoder.

https://youtu.be/FUR26SNUZLY

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Adobe Employee
eckiAMETeam
Adobe Employee
February 13, 2023

Thanks for your feedback. 8 minutes for launching AME sounds totally unreasonable.

Can you force quit AME, then enter your email address and a brief description in the Adobe crash report dialog? With this information, a developer can then look up to see where the hang is exactly. "ImporterQuickTime" is the last plug-in loaded, so it frequently gets "blamed" for hangs that actually happen after it has finished loading.

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Tuss WuAuthor
Participant
February 18, 2023

Finally, I reinstalled the whole system and use migration manager to recover my another Mac  's system to solve the problem.

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Adobe Employee
eckiAMETeam
Adobe Employee
February 10, 2023

Do you have additional video plug-ins installed?

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Tuss WuAuthor
Participant
February 11, 2023

Nope, I don't install other plug-in for Adobe software 

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