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No audio on export

Forum|Forum|13 years ago
August 28, 2012
23 replies
140448 views

I'm baffled by this problem and really need to find a solution ASAP. I am using creative cloud, and files fed directly into media encoder are exporting silent audio tracks. Media encoder appears to complete the export, but the resulting files have no sound.

If I export the same clip from premiere pro from the timeline it works just fine and audio is present.

My theory is that media encoder isn't conforming the audio clips it imports. Any thoughts or fixes? Has anyone here had this issue? Thanks!

Export or render

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Correct answer aflatoon shubham

It worked for me on number of systems

Whenever you have a project file which has exceeded a particular size limit when exported will result in no audio after exporting media to a file no matter what format you selected.

This is a software issue and nothing to do with your system

When you have more than one audio tracks in a sequence and if that track exceeds a particular size limit then on exporting there will be no audio.

So, how to get that audio in exported file

By default whenever you are working on a sequence in premier pro only one audio track is selected that is lighter in colour than the tracks present below it, so, you need to select all those tracks (i.e. they should be lighter than they are previously) which you want in your exported file, you can do that by just clicking on them

This works fine for me all the time

Happy Editing...!!!

Show previous replies

J

Jake Bastian

Participating Frequently

Have you ever found a solution to this, I'm working through the same thing right now in the latest release of Premiere Pro and AME. How is it possible this still has not been fixed?

Between this - the constant peak file generation, and the fact that Premiere Pro and After Effects constantly fight over my graphics cards and blackmagic cards (I can't have both open at once, so much for multitasking much less the crappy dynamic linking) it's becoming less and less enticing to use Adobe's products on any professional gig.

T

Tfad

Participant

I had the no audio problem with m2t files once I upgraded to CS6.0.3. I reinstalled 6.0.0 and I'm up and running with premiere. AME still doesn't work because it's stuck on 6.0.3 and I can't find where to uninstall. Really need to use the queue.

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thepossibility

Participating Frequently

I'm having the same issue.

Dual audio, some merged clips, are fine some aren't, can't be bothered to test because I don't want to have to sit through an encode of the whole film just to find out that some audio is missing.

Adobe please fix, this really kills the value of AME and being able to queue at all. I have to say I'm pretty sick of the stupid niggly bugs that the PPro workflow has.

L

Lockwood Media GroupAuthor

Participating Frequently

I have never had a satisfactory answer for this problem. I use to think it happened when uninstalling / re-installing the software, but now I'm having the problem with Creative Cloud on my brand new i7 laptop running windows 8.

The issue is that AME is not conforming audio, or perhaps thinks the audio has been conformed when it hasn't. I know this because on the one working machine I have I can watch AME conform the audio. This process does not happen when the audio fails on my other machines.

ADOBE WHAT IS GOING ON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

PLEASE FIX THIS YOUR USERS DESERVE BETTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

E

excited_Genie16B8

Legend

It's more than likely a local system error. What you're experiencing is not the norm.

For that brand new Laptop, did you start by formatting the C: drive and reinstalling Windows from scratch? Most Laptops come with a bunch of crapware preloaded, and it's very possible something on such a system will interfere with Adobe software.

L

Lockwood Media GroupAuthor

Participating Frequently

Update:

I have tried this on a second machine running media encoder CS6 and I get the same result.

I have tried the same clip on a third machine running media encoder CS5 with the settings and it works.

Another odd thing, the file size created by AMECS6 is 70.0MB, the file size created by AMECS5 is 70.1MB with the exact same settings.

Is it possible AMECS6 isn't including some information needed to play the audio properly? I can't believe I'm the only one out there with this problem. Anyone have anything to add?

FURTHER UPDATE:

I've tried recording test clips on my Sony NX5 (the camera all of these clips were shot with) and I cannot replicate the issue. All 39 clips recorded on this one card have no audio when I run them thgrough Media Encoder. Footage shot the next day on a different card is fine. I'm guessing a bad card could be the culprit, but I don't undertsand how it can cause this kind of a problem. Can anyone here shed some light on this?

Here's a link to the clip in question www.orderlockwood.com/AMEaudio.zip

A

Anonymous

I had the same issue when encoding m2ts file (from sony video camera SR12) using AME CS6. The same video works fine with sound when playing using VLC or windows media player.

Last week I happened to install the latest TRIAL version of "Adobe Premier Pro" on the same machine where "Media Encoder" was installed. After that AME works just fine and it converts m2ts files with proper audio. Looks like Premier Pro installed/updated some system files (???) required for AME. The nice thing is that even after uninstalling Premier Pro, AME still works.

Give it a shot and it might resolve your issue as well. Looks like AME was not packed with all required files. Premier Pro either replaced/added the missing file(s) which RESOLVED my issue.

Hope it helps.

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