Participant

Question

No audio when using 2017 Media Encoder

Forum|Forum|9 years ago
November 6, 2016
9 replies
17104 views

Hi,

I'm having issues with the 2017 version of Media Encoder.

To start, I exported my files from Adobe Premiere CC 2017 version. I have no problems with audio. Sound is there with the file(s). Everything looks good.

Then, when I use the media encoder to change to another format, I get no audio at all. All of my clips from the new ME has no audio.

I have cleaned the media cache from both Premiere and ME. I also re-installed Media Encoder 2017. So far, nothing has worked. Still no audio on files.

Everything was fine with previous version. Any suggestions?

This topic has been closed for replies.

M

marcofamaonline

Participating Frequently

Seriously, Adobe?!

Seriously?

This issue is happening since stone age and it ain't fixed yet?!

how the heck is this even possible!?

I've having the same issue with my end, Mac OSX latest update, Adobe CC apps latest updates.

A file which VLC tells me has the following Codec info

yqe8No

so as another user says the Audio track is in Stream 1 yet isn't exported with audio!

And I did the 3 steps suggested above.

What kind of absurd issue is this?!

Anyone? Adobe?!

G

GreatBird

Participant

Getting the same issue. Except - the 3 audio tracks sound fine when playing the preview video in Premiere Pro, but when exporting a video, the audio is mostly non-existent.

I'm starting to suspect it's certain audio source types will work in the scrubbing environment of Premiere, but for some reason not be supported by the media encoder?

G

GreatBird

Participant

Using 12.1.2

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malkazoid

Participating Frequently

Ok - so started experiencing this issue too - suddenly, after it was working perfectly for a good while.

Method three - holding shift while launching ME to clear preferences, worked.

What would be nice is for Adobe to explain how/why the preferences get corrupted, so we can avoid this? Or better yet, fix it so it does not happen anymore?

I've experienced this problem more a year and half after the original post!

TaperPost

Participant

Same here.
Perhaps the bug has cropped up again with recent 2018 update?
Mine seems to be related to solo/muted audio tracks.
I drop in final mix below the original audio and solo that track, queue in AME - no rendered audio to speak of.
Return to timeline. Mute all others and "un-solo" the final mix track - queue in AME - only original now "muted" audio clips rendered.
Strangest most frustrating bug to work around i've experienced yet!
Adobe please respond ASAP!!

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MMeguro

Adobe Employee

TaperPost

Do you hear the correct audio tracks in Premiere Pro, but not when queued to AME?

If you don't queue to AME, but encode directly via Premiere Pro, does it solve the issue?

Could you also try switching the option "Import sequences natively" in AME Preferences > General? Does it make any difference?

J

jeffreykuperman

Participant

My video was rendering with no audio as well...I couldn't figure it out, but finally realized that it was due to a '/' in my sequence name...it seems that this character was messing things up somehow...once I removed the character from my sequence name, and rendered it in AME, the audio came through just fine. Hope that helps!

K

katherinem65086483

Participant

How is this issue not fixed?!? If you Google this, it's been a problem for years. I am downloading Handbrake, which is freeware software. I've lost thousands of dollars in lost productivity because of these glitches.

T

the king of spain

Participant

i've tried all steps #1 through #3 no luck. only added perspective is that source file (.mpeg) is showing up in ME as "no audio" when it does, in fact, have audio and plays back fine on multiple systems...just trying to re-wrap to .mp4...had to load into premier and export as .mp4...this is not why I have ME.

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GAMES.CH

Participant

Well, there might be another audio-problem. I had four audio-tracks and the first two were empty.
(That's what the Capture-device exported.)
After using Media Encoder there was no Audio left. Check your source file if you have to many audio-tracks...

Aironair

Participant

Same here. Audio is not presented in the exported files.

I couldn't resolved the issue. Tried all 3 options and re-installed AME.

It's only happening on some files. So I'm assuming that the audio track of the source isn't picked up in some cases.

The CODEC properties are similar BUT the working source files has the AUDIO STREAM "0", if the AUDIO STREAM is "1", NO AUDIO. (Info from VLC Codec properties)

M

MMeguro

Adobe Employee

Under the same location you deleted folders "Media Cache Files" and "Media Cache Database", could you also remove another folder called "Peak Files"? Does this make any difference?

I have similar files with video in steam 0 and audio in stream 1. There is no issue with those files. This could be file-specific. If removing those folders and clearing preferences don't help, I may need to ask you to send me your problematic file next.

D

David.Turk

Participating Frequently

Same issue here, updated this morning (16th Nov 2016 +8gmt ), used my presets then tried with system presets still no audio.

Windows 7, Build 11.0.0.131

Tried #3 holding down shift when loading, still didn't work. - Is that for Mac or Windows?

Tried #1 still didn't work (tried both presets and system presets)

Tried #2 and it worked.Thanks MMeguro!

Hope Adobe can roll out an update asap so others don't have this issue.

R

RWD Producties

Participant

Same problem here

Really unbelieveable this software costs a lot of money per month, i am running a small videoproduction compagny and i never had to tell a customer i could not deliver on time when i used GrassValley Procoder.

Don't they (ADOBE) understand this will cost money.

I am really pissed off.

Why do they send untested software in the world...............

Windows 10 64bit

Mpg to WMV (with media encoder 2017.0 - build 11.0.0.131)

randomly no audio in converted file (9 out of 10 times NO AUDIO)

BTW NON off the 3 solutions worked for me!!!!

markh44156571

Participating Frequently

Same issue over here. Today is 12/5/2016 and its the first time I launched the 2017 Media Encoder to use it to reduce an HD video for the web and no audio after several attempts. Step 2 by MMeguro worked. I went in to both the "Media Cache" and the "Media Cache Files" and cleared it and it now works. This is ridiculous Adobe. Dreamweaver is a buggy mess and now this?

R

rebecaz40549294Author

Participant

I'm doing an regular export from a sequence file from Premiere. I did a H264 in 720p and 1080p. I also did a MPEG Preview file, too. All of them had audio when checked on Windows Media. When I used ME 2017, all of them transcoded with no audio. I also brought one of the files to Premiere's timeline, and no audio was showing on the timeline.

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MMeguro

Adobe Employee

Some users could resolve a similar problem after the following steps.

Could you try them one by one from top to bottom and see if any of them helps?

#1. From Media Encoder's preferences > Media. Then, click "Clean". Once you quit and relaunch Media Encoder, please try encoding files.

#2. If #1 above didn't help, you may need to clean cache files manually. At the same Media preferences, pease take a note of the locations of "Media Cache Files" and "Media Cache Database" indicated there. Once you quit all Adobe applications, please go to this location and delete folders called "Media Cache Files" and "Media Cache".

#3. If none of above helps, clearing preferences may help. While holding the shift key, please launch Media Encoder. This clears the preferences.

Does any of those suggestions solve the problem? If so, could you tell me which one solved the issue?

vegassammie

Participating Frequently

I just upgraded this morning and had this issue. I tried solution #1 and nothing - no audio.

Then I jumped to Solution #3 and it worked. So reset the preferences if you're having the no audio issue in ME2017.

Good luck all you video warriors!

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rebecaz40549294Author

Participant

Update: I installed the 2015 version of Media Encoder on my computer again. I tried using my 2017 version of the exported file. The audio was there on that file from the 2015 ME.

Another interesting situation: I used a file that was exported with the previous version of AP. I tried ME 2017 and that file had audio.

LukeR11195146

Participant

yep some thing Media Encoder 2017 is NOT rendering audio for me ARRG

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