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randyapon
Inspiring
April 9, 2019
Answered

Old laptop fine, New laptop-AME slower than toast

  • April 9, 2019
  • 2 replies
  • 2788 views

My 3-year-old Old laptop takes 31 minutes to render and encode a 2.6 GB file, using Adobe Media Encoder (AME).

My month-old New laptop takes 22 hours to do the same file (haven't let it continue past an hour or so).

Both computers used the same project file and the same source file (synced with Google Drive).

Changes that made NO difference:

  • Made new project on New computer.
  • Manually copied the source file to New.
  • Removed/reset all preference/plugins on New.
  • Deleted Premiere and AME from New, deleting all preferences/presets, then used the Adobe Clean Tool to wipe Adobe off HD
  • Reinstalled, make new project, copy source file to New, import source file into new project.
  • Export Media from Premiere to AME Queue
  • Opened AME first, then Premiere, and then drug sequence icon from Premiere to AME Queue panel.
  • Watched numerous YouTube clips about how to configure and speed up AME; none helped, still 22 hours
  • Spent hour with Nvidia support by chat, made several changes, no help; they asked for systeminfo file and will escalate to Tier 2 and email me later

Behavior of New: in queue panel, Elapsed time counter starts rolling smoothly, but at :15 sec, the preview shows and the counter stops, after a few sections it jumps to 30, moves to 31, 32, and stops, few seconds later, jumps to :45 and moves to :46, :47, and so on. After 1:45 Elapsed time, Remaining time count showing 22:07:15.

Old laptop, i7 2.3 GHz, 16GB RAM, Nvidia Quadro K1100M (newest driver 419.67), 1TB SSD

New laptop, i9 2.9 GHz, 32GB RAM (28.5 GB for Adobe), Nvidia Quadro 3200 (newest driver 419.67),

C: 512GB M.2 NVme PCle Class 40 SSD for programs/apps, 😧 1TB M.2 NVme PCle Class 40 SSD for source/output files

What am I doing wrong? Any ideas?

    This topic has been closed for replies.
    Correct answer randyapon

    Solved for me!

    It was the 8 second, 3-year-old .mp4 clip created in AE. Opened the newest version of AE, found the old AE project, opened it, it asked if I wanted to update the project, I say yes, Re-render the output and new 8 sec file put in current PP and AME works as flawlessly as it used to. Problem solved!

    And... why would an old .mp4 file create a problem in the newest AME?

    2 replies

    R
    randyaponAuthorCorrect answer
    Inspiring
    April 17, 2019

    Solved for me!

    It was the 8 second, 3-year-old .mp4 clip created in AE. Opened the newest version of AE, found the old AE project, opened it, it asked if I wanted to update the project, I say yes, Re-render the output and new 8 sec file put in current PP and AME works as flawlessly as it used to. Problem solved!

    And... why would an old .mp4 file create a problem in the newest AME?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    April 9, 2019

    Just a guess:

    Try allowing more RAM for the OS and less for Adobe?

    R
    randyaponAuthor
    Inspiring
    April 10, 2019

    Thanks Bob! ... but no change.

    When first installed the Adobe default was 5GB for other programs, leaving 26.8 for Adobe products.

    Based on YouTube video, I tried 3GB for other and 28.8 for Adobe.

    Using your suggestion, I changed it to 8GB for other, leaving 23.8 for Adobe.

    I like the idea, but there was no change, Remaining time in AME queue is still 22:07:15.

    Other ideas?

    R
    randyaponAuthor
    Inspiring
    April 11, 2019

    I suppose one itch that I keep not being able to scratch, is why is my old laptop that updated to Premiere (cc 2019) 3.1 work as normal, and my new laptop is as slow as a dog? The Adobe software version is the same on both. Both are rendering the same file.
    31 minutes vs. 22 hours??? If only I knew which box to check, what setting to change,  to fix this...

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