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Ahtisham34727669mghg
Participating Frequently
February 27, 2024
Answered

Premiere pro and after effects are not exporting h.264 correctly

  • February 27, 2024
  • 4 replies
  • 549 views

when I export video from Adobe PR and AE in mp4 format. It shows the glitchy screen stuck and audio only. I tried cleaning the cache and turning off hardware acceleration but nothing worked. The video size is just 500 kb which is also very strange, it should be around 15 to 20 mb. plzz guide  ...........

    This topic has been closed for replies.
    Correct answer Ann Bens

    There seems to be some issues with the current driver. Roll back a driver and try again.

    Make sure its the Studio Driver.

    4 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    February 27, 2024

    Hi @Ahtisham34727669mghg,

    Thanks for writing in. Can you give us complete system details? If you have an NVIDIA card, please try rolling back the GPU driver. @Peru Bob's advice could also work for you. Let us know if these things helped. Sorry for the problem.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      A
      Ahtisham34727669mghgAuthor
      Participating Frequently
      February 28, 2024

      turning off the Hardware encoding actually worked , but what's the main issue here?

      I have Nvidia gtx 1650 card and latest studio drivers intalled.....

      Ann Bens
      Community Expert
      Ann BensCommunity ExpertCorrect answer
      Community Expert
      February 28, 2024

      There seems to be some issues with the current driver. Roll back a driver and try again.

      Make sure its the Studio Driver.

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        February 27, 2024

        Try turning off Hardware encoding in the Video tab of the export settings.

          A
          Ahtisham34727669mghgAuthor
          Participating Frequently
          February 28, 2024

          thanks peru it is working for premiere pro. Can you tell me how to turn off the hardware encoding for export in aftereffects?

           

          Ann Bens
          Community Expert
          Ann BensCommunity Expert
          Community Expert
          February 27, 2024

          Please post comp specs, Premiere version and build, MediaInfo info in Treeview on footage used, sequence settings and export settings.

          https://mediaarea.net/en/MediaInfo

          A
          Ahtisham34727669mghgAuthor
          Participating Frequently
          February 27, 2024

          The premiere and after effects version is the latest one.

          actually both software have same problem.

           

          Ann Bens
          Community Expert
          Ann BensCommunity Expert
          Community Expert
          February 27, 2024

          You posted in the Premiere forum so I was expecting export settings from Premiere.

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            February 27, 2024

            in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

            p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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