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Kris Hunt
Kris Hunt
Legend
January 9, 2022
Question

Preset Error

  • January 9, 2022
  • 1 reply
  • 362 views

I don't use Media Encoder much, but lately, every time I export a video from Animate, I get this Preset Error when Media Encoder launches. I don't know what source file it's trying to open. After I dismiss the error, my Animate file encodes as expected.

 

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1 reply

gupta shivangi
gupta shivangi
Legend
January 11, 2022

Hi there,

We appreciate you writing in. Do you get this error only when encoding a Animate project? Have you tried launching AME individually? Does it work fine with any other Adobe app like PR or AE?

Let us know.

We're here to help.

Thanks,

Shivangi

Kris Hunt
Kris HuntAuthor
Legend
January 11, 2022

Okay, so it happens every time AME is launched. Animate is not part of the problem.

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