Skip to main content
RidoTika
Participant
January 9, 2023
Question

Problem exporting the video

Hi, I have a problem when I export the video from AfterEffect to Media Encoder and choose the features I need. After the export is done, I try to open the video, but it doesn't work for me, no matter how much I try and no matter how much I change the formats, same problem. blank video.

    This topic is closed to new replies. Start a new post to keep the conversation going.

    6 replies

    David Arbor
    Inspiring
    January 9, 2023

    To confirm that you file is the problem and not your media player, try importing that MP4 back into After Effects to see if it plays. If it does, then I would install another media player like VLC. https://www.videolan.org/vlc/

    I can't read the text of the error, but usually when you open a file in the native Windows media player and it immediately throws and error, it usually means that format isn't supported by they player. That's also one possibility confirmed by the error code in the message. I don't know what settings you've tried, and yes, MP4 files should play back in that player, but your files might not be the problem at all.

    Translate
    RidoTikaAuthor
    Participant
    January 9, 2023

    Thanks for your reply, I think the problem is in the export, but I don't know what the solution is. I tried the media player, but the same problem is a blank video.

    Translate
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    January 9, 2023

    RidoTika,

    Try exporting with English-only letters. It's a bug that is being fixed now.

     

    Thanks,
    Kevin

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices