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J.M.Thompson
J.M.Thompson
Participant
Feb 19, 2022 1:05 AM UTC
Question

ProRes 4444 not being recognized by AME and can not export

I am running AME on MacOS 12.2.1. I have a 95minute Apple ProRes 4444 quicktime file that I need to expoert but when I drag-drop or navigate to the file within AME, it only shows a black square and plays the audio. Then when I export, it does the same -- exports a black frame with audio.

 

AME does not fo this with ProRes 422 or H264 files, only Apple ProRes 4444. I have downloaded the latest Apple codecs twice, restarted, updated my OS, etc etc. Nothing works. Please help!

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2 replies

Adobe Employee
Sumeet_Kumar_Choubey
Adobe Employee
Feb 20, 2022 6:57 AM UTC

Hi J.M.Thompson,

 

We're sorry to hear about this. Are you experiencing this with any specific ProRes 4444 file or all of them? Also, let us know the source of this media & the version of Media Encoder that you are using.

 

Thanks,

Sumeet

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J.M.Thompson
J.M.ThompsonAuthor
Participant
Feb 22, 2022 12:58 AM UTC
I am experiencing it with all Prores 4444 codecs and I am experiencing it
on two different MacOS laptop systems.

*--*
*JESSICA M. THOMPSON*
www.stedfastproductions.com
WRITER • DIRECTOR • PRODUCER
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