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ericsbowman
Inspiring
Jan 13, 2013 11:03 PM UTC
Answered

Quicktime encoding using x264 encoder failing in AME 6.0.2.81 and Mac OS 10.8.2

I'm trying to encode an x264 codec Quicktime using AME 6.0.2.81 and Mac OS 10.8.2. I also tried it with two versions of the x264 encoder which I downloaded from here: http://www.macupdate.com/app/mac/24173/x264encoder

This encoder works 100% fine and better than the h264 encoder when using Apple Compressor and Apple QT Pro V7. I've been however trying to transition all of my video encodes to AME due to a number of reasons: dynamic link to AE, Premiere and the interface to name a few.

Everytime I start an encode it gives me an error and I hear that blasted sheep. lol. This is what the log displays, which is frankly probably no help to anyone.

-------------------------------------------------------

- Encoding Time: 00:00:00

01/13/2013 04:48:10 PM : Encoding Failed

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Export Error

Error compiling movie.

Unknown error.

-------------------------------------------------------

I've also tried to specify the bitrate and have had no luck. Whether I specify the bitrate or not, I still get the error. The source video has been PNG sequences and ProRes movies at 1920x1080, 29.97fps. Both result in the same unknown error.

Any suggestions? Thanks!

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ericsbowmanCorrect answer
Inspiring
Jul 8, 2014 1:37 PM UTC

I know this is pretty old now, but I thought I'd add a reply for those who are having this issue. I just had AME CC 2014 fail on me today, and this is the FIRST thing I've ever tried to render with it. I'm using a TGA sequence and exporting to an X264 codec Quicktime MOV file at 720p. I restarted a few times, repaired permissions etc. and nothing worked except for the following.

I went to:

Library/Preferences/Adobe/Adobe Media Encoder/8.0/

I deleted the entire 8.0 folder (or you could delete whatever version you are having problems with). I then restarted AME and the preferences were recreated and I could successfully use the x264 codec again. Hope this helps someone.

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10 replies

ericsbowmanAuthorCorrect answer
Inspiring
Jul 8, 2014 1:37 PM UTC

I know this is pretty old now, but I thought I'd add a reply for those who are having this issue. I just had AME CC 2014 fail on me today, and this is the FIRST thing I've ever tried to render with it. I'm using a TGA sequence and exporting to an X264 codec Quicktime MOV file at 720p. I restarted a few times, repaired permissions etc. and nothing worked except for the following.

I went to:

Library/Preferences/Adobe/Adobe Media Encoder/8.0/

I deleted the entire 8.0 folder (or you could delete whatever version you are having problems with). I then restarted AME and the preferences were recreated and I could successfully use the x264 codec again. Hope this helps someone.

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Elliott B.
Known Participant
Aug 12, 2014 2:25 AM UTC

Doesn't work for me.  I'm using 8.0.1.48.  I deleted all the preference folders in that location, and also in ~/Documents/Adobe/Adobe Media Encoder.  The only exports that don't work (that I know of) are x264Encoder.  The error log shows:


- Encoding Time: 00:00:00

08/11/2014 07:23:26 PM : Encoding Failed

-------------------------------------------------------

Export Error

Error compiling movie.

Unknown error.

-------------------------------------------------------

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Adobe Employee
Abhishek Kapoor11006798
Adobe Employee
Jan 16, 2013 1:52 PM UTC

Hi ,

    Please try steps in following tech note :

http://helpx.adobe.com/premiere-pro/kb/error-compiling-movie-warning-or.html

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ericsbowmanAuthor
Inspiring
Jan 16, 2013 3:46 PM UTC

Looks like that is only for Windows machines. As stated above, I'm on Mac OS 10.8.2.

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Jeff Bellune
Jeff Bellune
Legend
Jan 16, 2013 4:32 PM UTC

This more general document should help.  It contains links that will help you troubleshoot.

http://helpx.adobe.com/premiere-pro/kb/error-compiling-movie-rendering-or.html

Jeff

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