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Saiky1
Participant
March 16, 2026
Question

refund request

  • March 16, 2026
  • 1 reply
  • 13 views

i cancelled my free trial before one day it ends but still changed why

    1 reply

    Peru Bob
    Community Expert
    Community Expert
    March 16, 2026

    If you properly cancelled, you will automatically receive a refund within 14 days.

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/manage-account/using/update-billing-information