Participant

Answered

Rendered Audio Repeat Glitch

Forum|Forum|10 years ago
December 22, 2015
43 replies
37618 views

We are encountering a glitch in our media output after our recent Premiere Pro CC 2015 Update (installed 12/16/15). The exported media will fill empty audio portions with a repetition of the last 1.5 seconds of audio until a new audio clip in the timeline plays. I am also experiencing the output media with an arbitrary amount of blank footage added at the end. I've checked the timeline to make sure there was not any "straggler" clips hiding at the end. One 10 minute video exported as an hour and a half. We are exporting both through Media Encoder and Premiere.

I had exported a 20 minute movie before installing the update on my system into several formats without issue (H.264 MP4, MPEG2 Blu-ray). My co-worker had already installed the update and was encountering these issues exporting the same file. We didn't realize that the update could be the cause. So I installed the update afterward and am now noticing the same issues when I export files. We are both using new 2015 Macs, Yosemite and El Capitan.

Assuming this is a result of the Update, I'm wondering if anyone else is encountering this issue. Otherwise, I suppose this is more of a report than a question, unless you have a solution for me. Our temp solution is to fill the "dead" audio space in the timeline with low audio slugs.

This topic has been closed for replies.

Correct answer Kevin J. Monahan Jr.

Hi, Kevin; thanks for getting in touch -

Unfortunately, the suggested workaround of the native sequence preference, and updating to 9.2.0.26, did not fix the problem for me.

I've not tried the export-audio-then-reimport fix because in my case, I have 38 short (average 6 minutes) sequences rather than one long sequence, so the time spent doctoring 38 individual sequences ends up not being as "efficient" (the concept is relative) as babysitting Pr exporting each sequence in the background while I try to get other work done. If it's important to try that from a beta-testing or bug-hunting perspective, let me know.

I've filed a few other bugs (through the public form) with Premiere was well that came up during this project, such as previewing issues when crossfading between two different pan-and-zoom settings on the same 4k source in a 720p timeline; I also have a bug logged several weeks ago with the Ae team concerning the "media offline" issue with AME, Pr, and a dynamically linked Ae comp. Between those and now losing a day due to the AME bug (which appears to a have been around for at least 2 versions), unfortunately I've not come away impressed with the "suite" approach to using Ae + Pr + AME. Or just using Pr solo. When previously-working features are broken by updates, there needs to be a more proactive approach to downgradin users to working versions so they can get work done and not miss deadlines.

thanks -

Chris

Hi Chris,

Sorry for your continuing troubles. The workarounds do sound quite painful. I brought up this topic with the engineering team and there's nothing we can do prior to the upcoming version on that issue. Very sorry about that.

All you can do is file bugs as you have and I hope things will go smoother for you in upcoming projects. I hope to provide more info on how to avoid some of these issues and how to streamline processes.

Thanks,
Kevin

Show previous replies

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owens5000

Participant

I'm having the same problem with the audio being repeated. I believe my problems started with the update in January. Either way this thread was started in December and is marked as "answered" and users are still having the problem and are still being forced to search for workarounds. Poor.

I hope there is a "solved" status available and that it becomes useful sometime soon.

R

Raptorial

Participant

We have a major issue with this too since today (may 6th 2016). We have 680 video's due today and we managed to make the deadline with 4 hours to spare, now we encounter this problem. Found this topic searching for a solution or workaround. For one video it would be fine to use the audio or directly from Premiere, but editing 680 video's with this workaround is not an option. Seems like we are going to get in serious trouble and not make our deadline.

Anybody knows if using rendering software only instead of Cuda makes any difference? Tested this, doesn't make any difference.

J

jnarchive

Participant

Just adding our experience. Based on the above, I created an 8 second silent WAV file that we keep on hand. Any time there's no audio anywhere in our sequences, we add that file. So far, this workaround has been successful and we've been able to use AME to bulk export. We're checking everything very carefully though.

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mefestofel

Participant

Same here. I get repeating audio when exporting with AME, but not when exporting directly from premiere. I'm also experiencing a new bug where sending a clip to AE as a linked comp does not pull that clip into AE and creates an empty AE comp.

K

kalorca

Participant

I'm also having the problem but only when I upload/export using the Frame.io extension. Tried Wipster to see if that was any different but that gives me a "Failed Upload". :-(

C

ccccollins

Participating Frequently

I'd like to add my voice to this thread. Also experiencing the audio glitch with Import Sequences Natively checked, Media Encoder 9.2.0.26

and OS 10.9.5 and Premiere Pro 9.2.0 (41).

Looking forward to receiving Kevin's info on how to avoid and remedy while we wait for a newer version!!!!!

I'm not quite understanding Chris' workarounds...

M

Momi Wada

Participant

Got the same problem, exporting 30 sec. section, after upgrade Premiere from 9.0 to 9.2.

Exporting direct from Premiere it doesn't happen. But, using Adobe Media Encoder, happens.

I thought this problem was related with xml, but doesn’t. DaVinci Resolve and After Effects read the same xml with no problem.

The solution, until now, is put an audio with 0db when master audio is going down, until the end of range.

Momi Wada - São Paulo

Mac Os 10.9.5 Mavericks

Imac 27” i7 3,5 GHz

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Momi Wada

Participant

Sorry, not 0db, volume 0 I mean.

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Momi Wada

Participant

Better, do the Adobe Media Encoder Upgrade, version 9.2.0.26 solves this Bug.

S

sequence W4

Known Participant

Yes I am experiencing this problem. Client is furious...

It only started happening after I upgraded to latest version. Last week to import AfterEffects Sequences.

Wish I hadn't upgraded...

Peter Jones -

Senior Editor

El Capitan Premiere Pro CC 2015.2 Release 9.2.0 (41)

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dougitorial

Participant

Same thing. I have noticed the that same 1.5 seconds of repeated audio upon export. I was only noticing this at the end of the sequence. My solution when reexporting has been to add 5-8 secs of of black slug at the end of the clip. Now I am noticing it at points within the edit that have blank spaces. That is not acceptable. I am going to have to insert a slug into every section of the timeline that doesn't have media associated with it?? That's nuts!

I have noticed this problem on my work iMac that was running El Capitan but not on my home iMac running Yosemite. Both have updated PP CC 2015 to v. 9.1.0

***one more side note I have noticed with El Capitan and not Yosemite is when I attempt to grab a clip in the timeline and move it, the clip jumps down 1-2 video layers in the timeline which can really screw you up if you're not paying attention.