The Media Encoder stops progressing and does not move when making proxy files

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Hello friends, I am facing a problem in making proxy files, as the progress moves up to 40% or 60%, and then the progress stops without moving, knowing that I can move in the program and there is no other defect other than that the progress does not move at all

error.zip

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Sumeet_Kumar_Choubey

Adobe Employee

Hi there,

We're sorry to hear about this. Have you tried switching to Software Encoding & checked if it's rendering properly? Also, is this happening with any specific media or all of them?

Thanks,

Sumeet

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Anonymous

Hello my friend
Thank you for your interest and assistance
I tried all the methods and none of them succeeded in completing the creation of the proxy file
I tried this on 26 video files but it failed with everyone
I upgraded all drivers and deleted the program and re-installed it and it didn't work either
It shows me several errors when the program stops moving, most notably "Error retrieving frame 25407 at time"

and " Could not read from the source. Please check if it has moved or been deleted. "
Note that this happens shortly after the start of work without doing anything
It just stops progressing
I will attach the error file
Sometimes it says that the user stopped the progress but I do it after a long time without moving

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AMEEncodingErrorLog.txt

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