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Paul Mitchell videoactive
Participant
November 21, 2022
Question

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  • November 21, 2022
  • 1 reply
  • 169 views

Trying to create Proxies so that I can work with 4K footage. When I click Create Proxy. Error message appears. Adobe Media Encoder is not installed. Please download and install it to use this feature. Go to https://creative.adobe.com/apps. I go ther and try to install but then I get another Error message.

Conflict updating Media Encoder
Save your work and close the following programs before continuing.Learn more
- Adobe Media Encoder 2023
 
Please help!
 
Paul
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1 reply

S
Community Manager
Sven SCommunity Manager
Community Manager
November 22, 2022

Hi Paul, 
only matching versions can communitcate correctly. E.g. PPro2022.x->AME2022.x, PPro2023.x->AME2023.x, PProBETA->AMEBETA (latest!). 
My suggestion: Relaunch your Computer. Install the latest AME + PPro. I think you already have done this. Launch AME, first(!). Wait until the UI is up and the PresetManager has scaned all preset. On the very first launch this can take up to 1-5 min. Quit and launch AME again. Now open PPro and do your Proxy workflow.
(If you are on Mac with the latest OS, there are some seldom cases where you need to confirm the first AME opening via the system preference securtiy settings.)
Hope that helps.
Sven S

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