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simon_hardenne
simon_hardenne
Participating Frequently
Feb 24, 2017 3:18 PM UTC
Answered

Wraptor 2K DCP crashes

Hi everyone !

I have a lot of troubles to export a 26 minutes film DCP with the AME 2017.0.2 (Queue from Premiere CC2017)- plugin Wraptor 2K / 25fps Flat. The export start but stops at different stats, sometimes at 10%, 20% or 50%... It's exporting on the local hard drive -> SSD 256Gb

Original file : QuickTime Apple ProRes 422 HQ

System : OSX MacPro late 2013

In the past the solution was Davinci Resolve, but now, on the new version, you can't export a DCP without the watermark until you get license.

Thank you in advance for your help !

Simon

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Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Mar 23, 2017 5:14 PM UTC

Hi Simonh,

I did more research on your issue and it appears to be a bug. The issue: "When you attempt to export to Wraptor DCP from AME, it crashes if the source file is longer than 15 minutes." I apologize for this issue. We have a fix in place for the upcoming version of AME. If you have time, please file your bug so we can have additional info here.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
View reply

19 replies

Liam5E47
Participant
May 8, 2021 11:00 PM UTC

Was this issue ever resolved?

 

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    andreasr53173829
    Participant
    Aug 12, 2021 7:38 AM UTC

    Hey Liam,

    for me it was solved by using only standard characters in the export file name. When I use Ö, Ä, Ü, ß or other special characters it will broke. So try so save it in a short and simple path and file name, i.e. "d:\export.dcp"

     

    Best regards

    Andreas

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      Falandriel
      Participating Frequently
      Aug 16, 2021 8:46 PM UTC

      Habe ich auch probiert. Habe bei einem neuen Projekt in Premiere wieder den gleichen Fehler.

      Wenn ich den Film erst in h264 exportiere, und diese Videofile dann als *.dcp umwandle (mit Mediaencoder) klappt es einwandfrei.

       

      Ist natürlich nicht im Sinne des Erfinders... ich will ja die bestmögliche Qualität aus meinem Premiereprojekt herausholen...

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      Falandriel
      Participating Frequently
      May 28, 2020 11:55 AM UTC

      Same problem here.. i've tryed to export my final clip (2 minutes lenght) to the DCP format. No changes of the preset.

      I can't export it without this error... not in premiere pro directly, and not in media encoder aswell.

      The error is always at the end. Thats very frustrating because the render time takes something about 1,5-2 hours and then at the end, the error message comes and no video was exported.

       

      What can i do? I've tryed also to change the render engine so software only.

      I'v also tryed another clip, and there i had no issues.

      If i change the output format to mp4 there are also no problems. It only crashes by the DCP format.

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      andreasr53173829
      Participant
      Aug 1, 2020 4:04 PM UTC

      Ich hatte heute auch mit diesem Problem zu kämpfen.

      Folgendes hat mir nach Stunden der Verzweiflung die Lösung gebracht:

      Keine Umlaute verwenden! Kein bÜrgermeister, kein lÖwenstein und Co. Weder im Dateiname noch irgendwo Zielordner. Also auch kein d:/ölpest/output/spot.dcp

       

      Gruß

      Andreas

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        umbelichtet!
        Participant
        Sep 8, 2021 12:58 PM UTC

        Alta, du hast uns gerettet. Fettes Merci! Ein Umlaut im Ordnernamen war das Problem... WTF. Wenn ich mal einen Entwickler von Adobe treffe, kann ich für nicht garantieren... 😉

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        axgarr
        axgarr
        Participant
        Feb 19, 2018 3:05 PM UTC

        I Have the same problem, it doesn't seem to be a pattern (like stopping when a particular effect gets in) it does that randomly, sometimes at 50%, sometimes at 1%, and sometime it just works alright... I'm using AME to render an after effects project and both are up to date.

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        amitr29034883
        amitr29034883
        Participant
        Dec 14, 2018 10:18 PM UTC

        Even , I am having the same problem. Whenveri try ti export in Wraptor Dcp in 2k resolution format, It starts exporting but all of sudden, It stops at 90%. It happened two times. Could you please address what's the issue???

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        FRomero
        FRomero
        Participant
        Dec 2, 2019 2:38 PM UTC

        Tengo el mismo problema
        Copio el Error :

        ------------------------------------------------------------
        - Tiempo de codificación: 00:01:16
        12/02/2019 11:10:22 AM : Error de codificación
        ------------------------------------------------------------
        A low-level exception occurred in: Wraptor DCP (Exporter:9)

        Error de exportación
        Error al compilar la película.

        Error de exportación

        Se ha producido una excepción de bajo nivel.

        Escribiendo con el exportador: Wraptor DCP
        Escribiendo en el archivo: K:\Diseño\Comp 1.dcp
        Alrededor del código de tiempo: 00:00:23:23
        Componente: Wraptor DCP del tipo Exportador
        Selector: 9
        Código de error: 3

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        antons47846310
        Participant
        May 7, 2017 8:07 PM UTC

        Dear Adobe team,

        As of May 7th 2017 I am experiencing this problem still, having done all updates in premiere and AME.

        Is there a workaround yet? Please assist.

        Kind regards,

        Anton

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        Kevin J. Monahan Jr.
        Kevin J. Monahan Jr.Correct answer
        Legend
        Mar 23, 2017 5:14 PM UTC

        Hi Simonh,

        I did more research on your issue and it appears to be a bug. The issue: "When you attempt to export to Wraptor DCP from AME, it crashes if the source file is longer than 15 minutes." I apologize for this issue. We have a fix in place for the upcoming version of AME. If you have time, please file your bug so we can have additional info here.

        Thanks,
        Kevin

        Translate
        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        markl3730207
        Participant
        Sep 19, 2017 6:37 PM UTC

        Hi Kevin,

        Was this ever implemented? Wraptor still crashes on every single export. Both AME and Premiere are up to date.

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        briandkatz1
        Known Participant
        Jan 8, 2018 9:06 PM UTC

        I have not yet successfully exported a DCP in Wraptor. Crashes every time.

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          Kevin J. Monahan Jr.
          Kevin J. Monahan Jr.
          Legend
          Mar 23, 2017 5:09 PM UTC

          Hi Simonh,

          Did you try any of the things that Vidya suggested? Please let us know if anything worked or if you still need help.

          Thanks,
          Kevin

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          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          Vidya Sagar
          Vidya Sagar
          Participating Frequently
          Mar 2, 2017 3:07 AM UTC

          Hi Simonh,

          1. Is there any error message when the export crash? Please post a screenshot of the error message.

          2. Have you tried to export from Premiere Pro directly?

          3. What is the selected renderer in Media Encoder? Change it to Mercury Playback Engine Software only mode & test.

          4. Are you able to export to a different format?

          Thanks,

          Vidya Sagar.

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