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xiaofeiy40007209
xiaofeiy40007209
Participant
September 8, 2017
Answered

无法安装Xd

  • September 8, 2017
  • 3 replies
  • 5886 views

我的系统是windows 10，版本号：1705，硬件各方面都符合要求。但是，我打开cc准备装Xd的时候，显示不兼容。请问有谁知道是什么原因吗？

This topic has been closed for replies.
Correct answer elainecc

We just identified a workaround for this issue. [Windows] Installer does not allow installation for machines that meet the minimum system requirements (J39577) – Adobe …

Hope that helps!

-Elaine

3 replies

Colin Holgate
Colin Holgate
Inspiring
September 9, 2017

I'm running Windows 10 Creator edition, which is 1703, and Xd seems to work ok. Although a graphics card issue could stop the program from working, I don't see why it should stop it from installing.

Could there be something in this discussion that helps?:

Re: can not install Adobe XD on Windows

elainecc
elaineccCorrect answer
Participating Frequently
September 9, 2017

We just identified a workaround for this issue. [Windows] Installer does not allow installation for machines that meet the minimum system requirements (J39577) – Adobe …

Hope that helps!

-Elaine

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 9, 2017

that's a version newer than xd beta was designed for.  i'm not sure it's been updated for that version even though it says version 1607 or later.

in addition, your graphics driver may be a factor.

[moved from Downloading, Installing, Setting Up to Adobe Experience Design CC (Beta)]

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