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Rajendra29626262nrzz
Participant
Apr 27, 2023 7:40 PM UTC
Question

2161 error while opening cloud xd file

So the file is shared by another person, I can open it on another laptop remotely and also my team member can open it with my login credentials adobe, but I am not able to open it on my laptop.

      8 replies

      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      May 1, 2023 10:03 PM UTC

      Hi @Rajendra29626262nrzz,

       

      Thank you for reaching out, and sorry to hear you are unable to document. Would you mind checking if there are any pending updates on your machine? Please ensure that your Adobe XD is updated on this machine by following the steps suggested here: Update apps to the latest release of Adobe Creative Cloud.

       

      Let us know if that helps.

       

      Thanks,

      Harshika 

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      Trevor_Tillery
      Participant
      May 4, 2023 8:23 PM UTC

      I'm having this issue as well and I am up to date and have auto-update on. My team members are able to get into the file but I am not. I'm the original owner of the file too which is weird

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        Karen Katz
        Participant
        May 4, 2023 8:49 PM UTC

         

        Hello! My team is also experiencing this issue. Our apps are up to date but both me and my other team member who originally created the file are unable to open it. 

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