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shakerd40752085
shakerd40752085
Participant
Sep 27, 2022 4:23 PM UTC
Question

700+ artboard screens became white, all data got disappeared of my XD cloud document. How to recover

Hi my team was using an XD File which had around 700 screens. Suddenly today in the afternoon all the artboards became pure white (all the design and data on that artboard got disappeared). Please let me know how can I get that data back. Will attach one screenshot for reference.

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    3 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Sep 27, 2022 5:13 PM UTC

    Hi @shakerd40752085,

     

    Thank you for reaching out, and we will try our best to help you in recovering your work.

     

    • Would you mind confirming if you have tried opening the file from here: https://assets.adobe.com/cloud-documents? You may also check the version history of your file.
    • When was the last time you made changes to the file? 
    • Please ensure you're logged in with the right Adobe ID. 

     

    Thanks,

    Harshika

     

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    shakerd40752085
    shakerd40752085Author
    Participant
    Sep 28, 2022 1:37 PM UTC

    Yes, the last time editing was going on was around 3 pm but I retrieved file that I generated link around 12 pm

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Sep 29, 2022 6:01 PM UTC

    Thanks for the confirmation. Could you please generate logs, upload them to a shared location such as CC or Dropbox, and share the URL with me over a private message? If possible, please share the XD file as well.

    We will try our best to investigate.

     

    Thanks,

    Harshika

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