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H
houjiangliu
Participant
August 18, 2018
Question

a XD file from windows cannot be opened on the Mac app

  • August 18, 2018
  • 1 reply
  • 598 views

I have just used a new mac on designing with adobe xd, however it cannot opened my previous windows file. The mac latest app is v 9.1.12.3, windows version is 10.0.12.9.

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1 reply

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
August 21, 2018

Thanks for using Adobe XD Houjiangliu. As you have mentioned that you have ver 9.1.12.3 on your mac and unable open files on it. I would request you to update it to the latest version. Please launch Adobe Creative Cloud and on the top right corner, there are 3 dots. Please click it and select Check for Apps Updates and update Adobe XD from the apps panel. Here is more information about the process: - Update apps to the latest release of Adobe Creative Cloud.​

Please update this discussion in case you need further assistance.

Thanks,

Atul_Saini

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