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bernardos1983
Known Participant
February 28, 2022
Question

Adobe account changes and cloud files mess

  • February 28, 2022
  • 1 reply
  • 426 views

Adobe made chances on the business accounts and now I have to migrate all my projects from a "personal account" (that will expire in 60 days), to the business account.
Problem: YOU CANNOT move, download, migrate your files in bulk. You can't even download the folder you create for your files!
Adobe's recommendation is to download the files, and then upload them after logging in to your other account.
This needs to be done ONE file at a time.
This is one of the most backwards, non-user-friendly decisions Adobe has made.
Why would you choose to break something that is working OK?
I need a workaround to move 80+ projects (each with multiple files) from a personal account to the business account, that doesn't imply losing 2 working days migrating files thanks to your idiotic decisions.

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      1 reply

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      March 1, 2022

      Hi there,

       

      We're so sorry to hear about the trouble. If you have an enterprise account, I'd request you to contact us directly using this link, we'll try our best to assist you with this.

       

      Regards

      Rishabh

      B
      bernardos1983Author
      Known Participant
      March 1, 2022

      Thank you Rishabh,

      I don't have access to the Admin Console, and the admin in my company doesn't seem to have access either.
      Why doesn't Adobe have the option to download multiple files from the Cloud service, like ALL the other cloud services in the market. This is greatly inconvenient.
      We are talking about 150+ individual files, more than 8.7gb of information that need to be downloaded and then reuploaded, filed and organized, since you are not able to download your folder structure from the CC.

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