Adobe connect screen share failure

@PaulaHC-soundlady macOS Catalina (10.15) introduced enhanced security and privacy features. Applications, including Adobe Connect, need explicit permission from the user to record the screen. If this permission hasn't been granted correctly to the specific version of the Adobe Connect application you are using, it will likely only capture your desktop background as a privacy measure.

The is the most likely culprit is granting screen recording permission. You need to ensure the older version of the Adobe Connect application has permission to record your screen in macOS System Preferences.

• Go to Apple Menu > System Preferences > Security & Privacy.
• Click on the Privacy tab.
• In the left-hand sidebar, scroll down and select Screen Recording.
  

   

• Click the lock icon in the bottom-left corner to make changes (you'll need to enter your administrator password).
• Look for Adobe Connect in the list on the right. Make sure the box next to it is checked.
• If you don't see Adobe Connect, you might need to add it:
  • Click the "+" (plus) button below the list.
  • Navigate to your Applications folder (or wherever you installed the older Adobe Connect version).
  • Select the Adobe Connect application and click Open.
  • Ensure the box next to the newly added Adobe Connect is checked.
    
  • Click the lock icon again to save the changes.
  • Restart the Adobe Connect application after making these changes.