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J
jabascals
Participant
January 19, 2017
Question

Adobe Experience Design CC not opening - Windows

  • January 19, 2017
  • 4 replies
  • 1030 views

Hi, I have just installed without errors Adobe Experience Design CC directly from Creative Cloud in a laptop running Windows 10 version 1607 (last version). However when I execute the app, it doesn't show up the interface neither the icon in the bottom bar.

I don't know the reason and I would like to correct the error. Anyone have solved this issue?

Thank you in advance!

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    4 replies

    Kluntz
    Kluntz
    Participant
    February 17, 2017

    I have the same issue. Any solution?

    --

    Lars

      Vlad G.
      Vlad G.
      Participating Frequently
      January 20, 2017

      Hi ​, can you try opening Event Viewer and see if there's any entry mentioning Adobe.CC.XD.

      A normal launch would log something like "The app Adobe.CC.XD... was activated successfully.".

      You can look in the Applications log or in Microsoft/Windows/Apps/Microsoft-Windows-TWinUI log.

      -

      Vlad

      J
      jabascalsAuthor
      Participant
      January 20, 2017

      Hi Vlad, thank you for your answer. I have done what you said and I have found the following error in the Applications log:

      +System
      -Provider
      [ Name] Microsoft-Windows-Immersive-Shell
      [ Guid] {315A8872-923E-4EA2-9889-33CD4754BF64}

      EventID5973
      Version0
      Level2
      Task5973
      Opcode0
      Keywords0x2000000000000000
      -TimeCreated

      [ SystemTime] 2017-01-20T12:53:30.399255500Z
      EventRecordID770
      -Correlation

      [ ActivityID] {1310FA4D-72A4-0000-6F11-1213A472D201}
      -Execution

      [ ProcessID] 6208
      [ ThreadID] 8164
      ChannelApplication
      -EventData
      AppIdAdobe.CC.XD_adky2gkssdxte!App
      ErrorCode-2144927141

      The same error appears also in Microsoft/Windows/Apps/Microsoft-Windows-TWinUI log.

      Thanks Vlad.

      Vlad G.
      Vlad G.
      Participating Frequently
      January 31, 2017

      Sorry, the error -2144927141 (0x8027025B) means just "The app didn't start" but it doesn't tell me what the actual reason is.

      Did you already try uninstalling and re-installing?

      Do you see any adjacent log message before/after this error that may be related?

      --

      Vlad

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