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L
loganFry
Participant
November 19, 2020
Question

Adobe product

  • November 19, 2020
  • 2 replies
  • 276 views

I'm trying to open a support ticket from the admin console and it want the adobe product name to be able to create the ticket.  No search feature. I specify XD or Adobe XD and they are all invalid.

 

What is the appropriate product name to allow me to get past that frame to open a support ticket?

Thanks.

This topic has been closed for replies.

2 replies

L
loganFryAuthor
Participant
December 3, 2020

" Adobe Creative Cloud" or any combination is not an option. That is part of my point, nothing works!

Rishabh_Tiwari
Rishabh_Tiwari
Legend
November 19, 2020

Hi there,

 

Sorry to hear about the trouble. Please try entering Adobe Creative Cloud and check if you are able to select the product. For more information, please refer to this article: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/support-for-enterprise.ug.html

 

Feel free to reach out if you need any further assistance.

 

Regards

Rishabh

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