Adobe XD 31.0.12 won't open

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The icon bounces but never opens.

MacOS 10.14.6

Mac Pro 5.1

6-Core Intel Xeon

RAM: 64 GB

V. 30.3.12.5 works fine.

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Rishabh_Tiwari

Legend

Hi there,

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try closing the XD process from the Activity monitor and then try launching it from Adobe CC Desktop app and let us know how it goes.

Regards

Rishabh

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danitosanAuthor

Inspiring

Hi Rishabh,

Thanks for your answer. Same thing, the icon keeps bouncing but never opens.

Regards

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Rishabh_Tiwari

Legend

Thanks for trying. I'd recommend re-installing the application. Please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once you have uninstalled. please try re-installing the application and let us know how it goes.

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