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danitosan
danitosan
Inspiring
July 21, 2020
Question

Adobe XD 31.0.12 won't open

  • July 21, 2020
  • 1 reply
  • 967 views

The icon bounces but never opens. 

 

MacOS 10.14.6

Mac Pro 5.1

6-Core Intel Xeon

RAM: 64 GB

 

V. 30.3.12.5 works fine.

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    July 21, 2020

    Hi there,

     

    Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try closing the XD process from the Activity monitor and then try launching it from Adobe CC Desktop app and let us know how it goes.

     

    Regards

    Rishabh

     

    danitosan
    danitosanAuthor
    Inspiring
    July 21, 2020

    Hi Rishabh,

     

    Thanks for your answer. Same thing, the icon keeps bouncing but never opens. 

     

    Regards

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    July 21, 2020

    Thanks for trying. I'd recommend re-installing the application. Please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Once you have uninstalled. please try re-installing the application and let us know how it goes.

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