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Leanne5CE2
Known Participant
Mar 9, 2021 4:08 PM UTC
Question

Adobe XD 31.1.32.2 freezes in preview on Mac Big Sur 11.2.3 as well as previous OS

I was hoping updating Big Sur would resolve this problem, but XD keeps freezing during previous on this version and the previous version of Mac. I've tried downgrading to previous versions of XD and I am having the same issue. Keeps pinwheeling and freezing my entire computer. Brand new MAC - less than 6 months old. It's making it virtually unusable.

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    3 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Apr 5, 2021 4:06 AM UTC

    Hi there,

     

    We are sorry for the delay in response and apologize for the inconvenience. Would you mind updating XD to 38.1 version and let us know if you are still experiencing the issue?

     

    We will try our best to help.

     

    Thanks,

    Harshika

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    defaultbv13m62aj8ce
    Participant
    Nov 2, 2021 1:43 PM UTC

    Hello, I just updated to the most recent version of XD today after having experienced the same issue, and it is still occurring. This is version 45.0.62.17 x 64

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    Leanne5CE2Author
    Known Participant
    Mar 10, 2021 3:28 PM UTC

    Adobe, I'm reading several pages of other people have the same issues. Lags all over this program. Please fix this.

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