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Nov 20, 2020 8:26 AM UTC
Question

Adobe XD 35.0.12 keeps crashing whenever i open a xd file

Adobe XD 35.0.12 keeps crashing whenever I open an xd file so it never letting me work on any file, i am running this on Mac OS Big Sur 

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    1 reply

    Rishabh_Tiwari
    Legend
    Nov 20, 2020 9:17 PM UTC

    Hi Pat,

     

    Sorry to hear about the trouble. We'll need to investigate this so please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    I'd also request you to try re-installing XD and check how it works.

     

    Regards

    Rishabh

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