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B_Ristine
B_Ristine
Participant
May 28, 2021
Answered

Adobe XD (40.1.22.3) crashing while trying to copy on MacOS (10.15.7).

  • May 28, 2021
  • 2 replies
  • 2299 views

Problem started yestureday out of the blue.
Constant crashing when copying (command + c) - local and cloud files

 

<Title was renamed by moderator>

This topic has been closed for replies.
Correct answer Harshika Verma

Just a follow up to note that the crash on copy issue is still present in the latest 41.1.12.11 release for MacOS. 


Hi All,

 

Thanks for reaching out. The team has shared a workaround that might help you- You can workaround the crash by removing the "check_box_on" component from the state "Toggle State" of "check_box_off" master component. XD doesn't support circular dependencies between components (i.e. component A contains component B which contains another instance of A). Toggle buttons can be implemented without circular dependencies.
Here is a screenshot where XD highlights with red where an illegal component happens because of circular dependency. 

 

Let us know if that helps.

 

Thanks,

Harshika

2 replies

kelik98073242
kelik98073242
Participant
July 18, 2021

I am having this issue now too. Is there a fix in the works? I can't quite pinpoint what is causing it; nested components or what?

kelik98073242
kelik98073242
Participant
July 18, 2021

This is my version:

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
May 28, 2021

Hi there,

 

This is definitely not expected behaviour and thanks for reporting it. We would need a few more details from you like-

 

  • Does that happen with every file or with a specific file?
  • Have you tried using the "Copy" option by right-clicking on the object that you want to copy?
  • Please generate Adobe Logs and Crash dumps along with an XD file and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message.
  • Have you tried signing out of XD, Creative Cloud, restart the machine and then sign back into Creative Cloud and XD?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

 

B_Ristine
B_RistineAuthor
Participant
June 1, 2021

Hi Harshika,

 

PM'ed

 

Thanx!

 

 

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
June 1, 2021

Thanks, Bill for sharing the details with me. I will make sure to log a bug for your issue. I have requested for an XD file as well over a PM.

 

I will try my best to help you.

 

Thanks,

Harshika

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