Adobe XD 42.1.22 Crashing Continuesly On Windows 10 PC. Please Help.....

Question

Hi, I have been facing the crashing issue on windows since the update 41.1.12 on windows PC. I have been really trying hard toreach out for help for this one. I cant get this issue fixed. Even after reinstalling everything on my PC. Tried updating video drivers, Windows updates, Adobe XD. I was known of this issue in the past but after the Update I cant work on XD for more tha nhalf an hour even cant open two files at the same times. Or even cant create a public link on it. On the Task manager the XD shows as suspended process and nothing happens. I have a good PC with 64GB of RAM.

Pleas help me Adobe. I cant keep up with my colleagues due to this. And struggling a lot in my companies deliverables.... Hope you can look into this issue and help me out.

Thanks in advance....

Rishabh_Tiwari · Answer

Hi there,

Sorry to hear about the trouble. Could you please collect system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and also, please share spin dump file by following the steps shared here:

Launch Task Manager
Select the Adobe XD process
Right click on the Adobe XD process
Select “Create dump file”
This will generate a binary file

Please add both the file to a shared location and share the link through DM by clicking on my name.

Regards

Rishabh

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