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GaryCorad
Participant
September 22, 2021
Question

Adobe XD 44 - Stuck at launch in Windows 10 OS

  • September 22, 2021
  • 1 reply
  • 676 views

Hello!

I didn't want to post at first and try to search in this forum and saw a lot of people with the same problem but so far i still have the same problem :

My XD is stuck at launch :

I did in order :
-Restarted my computer
-Erased the temp folder
-Gave the neccessary perm to msvcp140.dll and vcruntime140.dl

-Update XD
-Update Windows
-Update Drivers-Performed a clean reinstall of XD with the dedicated tool
-Performed a clean reinstall of the creative cloud with the dedicated tool
-Tried with a new account on the same pc and it work on this account only.

Thanks in advance for you response.

This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
September 23, 2021

Hi there,

 

Sorry to hear about the trouble. Is it getting stuck on the loading white screen? If yes, please try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/m-p/10602095#M16102 and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

    G
    GaryCoradAuthor
    Participant
    September 28, 2021

    Hi, I'm sorry but sadly it doesn't help.

    I used the AdobeLogCollector tool and got this file if it may help :
    AdobeLogs_20210928_123900_354-win.zip

    Thanks in advance for your answer.

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