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GaryCorad
Participant
Sep 22, 2021 7:09 PM UTC
Question

Adobe XD 44 - Stuck at launch in Windows 10 OS

Hello!

I didn't want to post at first and try to search in this forum and saw a lot of people with the same problem but so far i still have the same problem :

My XD is stuck at launch :

I did in order :
-Restarted my computer
-Erased the temp folder
-Gave the neccessary perm to msvcp140.dll and vcruntime140.dl

-Update XD
-Update Windows
-Update Drivers-Performed a clean reinstall of XD with the dedicated tool
-Performed a clean reinstall of the creative cloud with the dedicated tool
-Tried with a new account on the same pc and it work on this account only.

Thanks in advance for you response.

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6 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Sep 23, 2021 3:16 PM UTC

Hi there,

 

Sorry to hear about the trouble. Is it getting stuck on the loading white screen? If yes, please try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/m-p/10602095#M16102 and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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    GaryCoradAuthor
    Participant
    Sep 28, 2021 1:53 PM UTC

    Hi, I'm sorry but sadly it doesn't help.

    I used the AdobeLogCollector tool and got this file if it may help :
    AdobeLogs_20210928_123900_354-win.zip

    Thanks in advance for your answer.

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