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Sep 27, 2021 4:12 PM UTC
Question

Adobe XD 44 - White Screen Crash after update

Hi, We are having a large scale issue with deploying XD to machines. The deployment goes fine, the first user signs in and the applicatino launches fine, the second user logs in and launched the app, but it then gives a white screen with XD icon, then crashes out.

 

There was a large thread with fixes on the forums here, but none of the resolutions worked, most where not related. There is a wide range of harware which the app worked fine on previously.  Has anyone came across this?

 

Current XD Version

Windows 10 Edu 21H1

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    6 replies

    Community Manager
    Madhumati chitapurCommunity Manager
    Community Manager
    Sep 28, 2021 6:48 AM UTC

    Hi there,

     

    We are sorry to hear you are having trouble using Adobe XD. We would request you to please try the solution mentioned in this article: https://helpx.adobe.com/ca/xd/kb/xd-crashes-when-launched-on-Windows.html  and let us know if that helps.

     

    Thanks,

    Madhumati

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    Devvbot.Author
    Participant
    Sep 28, 2021 9:55 AM UTC

    Hi Madhumati,

     

    We have exausted all those options mentioned in the post you mentioned.

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    Devvbot.Author
    Participant
    Sep 28, 2021 10:08 AM UTC

    Here is some error logging we are recieving on second user that does not seem to be documented anywhere online.

     

    SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:312+0100 ThreadID=872 Component=ngl-lib_NglAppLib Description="-------- Initializing session logs --------"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:314+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:314+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:315+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:316+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:316+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:316+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:317+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:317+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:318+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:318+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:318+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:319+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:319+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:320+0100 ThreadID=872 Component=ngl-lib_FilePermissionUtils Description="AddAceToObjectsSecurityDescriptor : GetNamedSecurityInfo Error 2 for file C"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:377+0100 ThreadID=872 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:377+0100 ThreadID=872 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: Valid Operating Config file C:\ProgramData\Adobe\OperatingConfigs\QWRvYmVYRDF7fTIwMTgwNzIwMDQ-YTdlOWMzNmYtMzI0Zi00NjAwLTk4YjEtOTUyOGU2M2NmOWFj-90.operatingconfig, environment 5"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:378+0100 ThreadID=872 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=WINDOWS_64, OS Version=10.0.19042.1"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:378+0100 ThreadID=872 Component=ngl-lib_NglAppLib Description="SetConfig: NGLLibVersion=1.11.0.9, Environment=5, Runtimemode=NAMED_USER_EDUCATION_LAB, NpdID=YTdlOWMzNmYtMzI0Zi00NjAwLTk4YjEtOTUyOGU2M2NmOWFj"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:378+0100 ThreadID=872 Component=ngl-lib_NglAppLib Description="SetConfig: ClientID=ngl_adobe_xd1, AppID=AdobeXD1, AppVersion=1.26.0.10"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:388+0100 ThreadID=7424 Component=ngl-lib_UserPrincipalDao Description="GetUserPrincipal failed in GetUserProfile"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:397+0100 ThreadID=6164 Component=ngl-lib_UserPrincipalDao Description="GetUserPrincipal failed in GetUserProfile"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:419+0100 ThreadID=7424 Component=ngl-lib_UserPrincipalDao Description="GetUserPrincipal failed in GetUserProfile"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:458+0100 ThreadID=12120 Component=ngl-lib_UserPrincipalDao Description="GetUserPrincipal failed in GetUserProfile"
SessionID=91d9afbd-4b68-4d41-b3f7-257fb25a0044.1632823556312 Timestamp=2021-09-28T11:05:56:464+0100 ThreadID=7424 Component=ngl-lib_UserPrincipalDao Description="GetUserPrincipal failed in GetUserProfile"

     

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