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Vitalii Bilous
Participant
November 23, 2021
Question

Adobe XD 45.1 crashes on launch on windows 11

  • November 23, 2021
  • 4 replies
  • 2094 views

Hi!
Yesterday I noticed a very unpleasant fact. I can't start Adobe XD because the application closes after a few seconds.

I've already tried a clean install:
https://helpx.adobe.com/ca/xd/kb/xd-crashes-when-launched-on-Windows.html
It didn't help me 😞

Please help me, I need Adobe XD to work very urgently.

____
Event ViewerError:

Faulting application name: XD.exe, version: 45.1.62.3, time stamp: 0x627074da
Faulting module name: twinapi.appcore.dll, version: 10.0.22000.318, time stamp: 0x773eea87
Exception code: 0xc000027b
Fault offset: 0x000000000010a824
Faulting process id: 0x24c8
Faulting application start time: 0x01d7e008ed5a78e3
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_45.1.62.3_x64__adky2gkssdxte\XD.exe
Faulting module path: C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
Report Id: dee2e64d-647b-4ce6-ba73-0477ce11a632
Faulting package full name: Adobe.CC.XD_45.1.62.3_x64__adky2gkssdxte
Faulting package-relative application ID: App

 

<Title renamed by moderator>

    4 replies

    O
    Oliver iService
    Known Participant
    October 17, 2025

    There's a petition to keep/bring back Adobe XD.
    Please support it on change.org:

    https://c.org/2bQbyHVv99


    If you don't agree, okay, please don't flame.
    Just go away and don't support it.
    If you prefer Figma or whatevere, fine. Dom't flame etc.
    If you perefer whatever, fine. Don't flame etc.


    Even if you absolutely don't agree,
    no competition is not good, even for your pref. tool.

    Please support it and spread the word!

    R
    rohitsingh121
    Participant
    September 3, 2025

    Ya, i have also faced the same issue with adobe but it can be due to lot of reasons.

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    L
    Lena259666665t9p
    Participant
    August 9, 2023

    I had this problem for about 1,5 years on my old computer with Windows 10, some days I spent 2-3 hours just to start the program.

     

    On my new computer with Windows 11 I sometimes get the same problem but it (so far) always works again if I shut down the computer entirely and then start the computer again. If I select "Restart" instead of "Shut down" it doesn't work. So now I can solve the problem in just a few minutes instead of hours.

    S
    Social Media video Down
    Participant
    May 27, 2025

    Ya, i have also faced the same issue with adobe but it can be due to lot of reasons.

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    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    November 24, 2021

    Hi Vitalii Bilous,

     

    We are sorry to hear you are unable to launch XD and thanks for trying the steps in the article. We would request you to please check if there are any pending updates to your graphic drivers.

     

    Have you tried reinstalling XD? If nothing worked, please try creating a new user profile and let us know if that helps.

     

    Thanks,

    Harshika

    V
    Vitalii BilousAuthor
    Participant
    November 29, 2021

    Hi, I've tried reinstalling Adobe XD , I've also tried quitting the profile, tried entering a new profile, cleaned all the folders and reinstalled again. Support told me that there is no full support for Adobe XD on Windiws 11 yet, in the end, I decided to go back to Windows 10 😞

    Thanks,

    Vitalii

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