Adobe XD (55.2.12) on MBP with M1 Max draining CPU and battery and hangs on closing

Forum|Forum|3 years ago
January 24, 2023
2 replies
1338 views

Hi. My instance of XD on MacOS Ventura 13.1 is keeps draining my CPU even when it is minimized and when I want to quit it, it freezes and continues to drain the CPU. I have to force quit XD to get to the normal.

I tried the Creative Cloud Cleaner tool, restarted the computer many times, but nothing helped. Please help. Peter

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Correct answer Kobozy

Solved after reinstalling Mac OS 🙂

KobozyAuthorCorrect answer

Inspiring

Solved after reinstalling Mac OS 🙂

Rishabh_Tiwari

Community Manager

Hi @Kobozy ,

Sorry to hear about the trouble. Could you please update XD to the latest version which is v56 & also is it possible for you to update macOS to the latest version which is 13.2 and test again? Let us know if this helps or if you need any further assistance.

Regards

Rishabh

KobozyAuthor

Inspiring

Hi @Rishabh_Tiwari , I updated XD to the latest version 56.0.12 and MacOS to Ventura 13.2, but the problem persists. I have sent the logs from the Log Collector Tool o Adobe LogCollector Portal, please take a look at it. Maybe it will help.

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20230126_153200_271-mac-GS.zxp

Rishabh_Tiwari

Community Manager

Thank you for sharing the logs @Kobozy Could you please also share the crash dump by following the steps shared here?

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