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E
Ellard32846586rxsj
Participant
October 12, 2023
Question

Adobe XD app is not in my list of apps in Creative Cloud

  • October 12, 2023
  • 1 reply
  • 568 views

When I open Creative cloud Adobe XD is not in the list. I do have a valid license for it. I have reinstalled Creative Cloud, restarted my pc, tried everything under the sun. To no avail.

 

I have previously contacted support who gave me a direct download link for Adobe XD. However; this is not the most recent version, therefore I cannot open my projects. And; having Adobe XD installed this way doesn't fix the issue. Meaning I cannot update the app either...

 

 

This topic has been closed for replies.

1 reply

Dan Rodney
Community Expert
Dan RodneyCommunity Expert
Community Expert
October 12, 2023

As XD is being phased out, it was supposed to be hidden from new users but it seems that it's also hidden to some existing users. Here's another thread with many replies that you might be able to try https://community.adobe.com/t5/adobe-xd-discussions/cannot-find-a-download-link-or-the-app-in-cc-for-adobe-xd/m-p/14130349/page/11#M73716

 

You may need to contact support again to get a link to the latest version. 

 

Secondarily, with Adobe trying to buy Figma (which hasn't finished yet), I'd highly suggest switching to Figma as soon as possible. It's much more robust and XD hasn't really improved in the last year once Adobe stopped new feature development on it.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
E
Ellard32846586rxsjAuthor
Participant
October 16, 2023

Thanks for your answer. Our company has already made the switch to Figma for new designs/projects. We currently still have a bunch of designs that are made in Adobe XD. Converting all existing designs to Figma would take quite a bit of time...

 

Honestly it is a little dissapointing that this issue persists, I have seen many posts about it and none have resulted in a good solution. Having to contact support to get a direct download link is not a solution. I have a a license for Adobe XD, I should be able to download it without contacting support and waiting days for an answer.

Dan Rodney
Community Expert
Dan RodneyCommunity Expert
Community Expert
October 17, 2023

I agree. I'm not sure what the issue is and why existing customers can't see XD when Adobe says they are supporting XD for existing customers. I'm not sure if or when it will ever get straightened out.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
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